Personal Loan Specialist - Remote

Reprise Financial

2d•Remote

About The Position

Reprise Financial is on a mission to simplify the financial journey for customers, making personal loans accessible and transparent. They leverage technology and a customer-first approach to provide fast, reliable personal loans of up to $25,000, ensuring clients receive support without hidden fees or complex terms. The company fosters a workplace built on innovation, collaboration, and kindness, providing tools, resources, and support for employees to thrive in a dynamic, customer-focused environment. Transparency, continuous improvement, and open communication drive their culture of trust and excellence, where new ideas are valued, and growth is encouraged. The team is looking for positive and enthusiastic individuals to help deliver the best service possible to customers. This role is for a Sales Associate who can confidently engage with customers and potential customers across the country through a convenient online process.

Requirements

1-2 years of experience in a call center setting, preferably with a dialer system or handling high volume calls.
Customer satisfaction orientation and sales competencies.
Coachable and adaptable, with a willingness to learn and grow in a dynamic environment.
Knowledge of sales/customer service techniques and principles.
Excellent communication, customer service and sales skills/tactics.
Ability to work in a goal-oriented environment.
Proficient computer skills.
Self-motivated, performance oriented.
Ability to adapt to changing sales scenarios and customer needs.
Ability to work independently in a fast-paced environment.
Understanding credit bureau reporting.

Responsibilities

Work independently in a fast-paced remote environment with management and team guidance.
Effectively multitask and adapt to the demands of the role while ensuring timely and efficient service.
Handle inbound and outbound phone calls and/or emails through our dialer system.
Communicate with customers who have started the application process and are seeking additional information/assistance.
Engage with customers and other departments through multiple technological channels (phone, email, chat, and in-house systems).
Assess customer needs, explore all options, and introduce different types of loans.
Go the “extra mile” to build trust relationships, customer loyalty, and satisfaction throughout the application process.
Verify customer information during the application process.
Assist customers with uploading documents to our online portal.
Notate/document applications.
Answer customers' questions, concerns, and objections.
Persuasively explain the value behind our loan options.
Adhere to, operate, and maintain knowledge of Reprise Financial policies and procedures, as well as state and federal lending laws and compliance guidelines.
Complete comprehensive sales training, which includes product knowledge, sales tactics, overcoming objections, and core systems.
Meet and exceed monthly metrics of accountability.
Strong passion for engaging with feedback and continuous improvement, actively seeking and providing constructive feedback to enhance performance and processes.

Benefits

Comprehensive medical, dental, and vision coverage.
Contributions to a Health Savings Account (HSA).
Access to an Employee Assistance Program (EAP) to support your mental health and overall well-being.
401(k) program, featuring a Safe Harbor Match (100% of the first 3% and 50% of the next 2%).
Accrued time off.
Company holidays.
Sick time.
3 floating holidays.
12-week Paid Parental Leave.
Market-driven salary and bonus opportunities.
Robust tech package designed to help you deliver your best every day.