Personal Lines Sales/Department Manager
About The Position
Personal Lines Manager Job Summary Seeking a dedicated and experienced Personal Lines Manager to join a well-established, independent insurance agency. With over 40 years of service, the agency has built a strong reputation for integrity, respect, and exceptional customer service within the community. As a Personal Lines Manager, you will play a pivotal role in leading the Personal Lines Department, fostering client relationships, and driving sales initiatives. This is an excellent opportunity for a motivated professional to join a dynamic team and contribute to the continued growth and success of the agency.
Requirements
- High school diploma required; a bachelor's degree in Business, Finance, or a related field is preferred.
- Must hold a valid Property & Casualty insurance license.
- Minimum of 3 years of experience in insurance, with a preference for candidates with management experience in personal lines.
- Proven ability to lead, mentor, and develop a team effectively.
- Strong verbal and written communication abilities.
- A commitment to delivering exceptional customer service and acting as a trusted advisor.
- Ability to quickly and efficiently resolve complex issues.
Nice To Haves
- A Life & Health insurance license is preferred or must be obtained upon hire.
- Familiarity with HawkSoft software is preferred.
Responsibilities
- Lead, mentor, and motivate a team of personal lines customer service agents to achieve individual and team goals.
- Provide expert advice to clients, tailoring insurance solutions to meet their specific needs.
- Develop and implement effective sales strategies to drive growth and profitability in the personal lines sector.
- Build and maintain strong relationships with clients to ensure satisfaction and retention.
- Act as the primary point of contact for the Personal Lines team, addressing inquiries related to new business, claims, and underwriting decisions.
- Assist in hiring and training new team members for the Personal Lines Department.
- Stay updated on industry trends and competitive products to enhance team knowledge and service quality.
- Collaborate with the agency owner to set, track, and achieve departmental goals.
- Monitor and report on sales and service metrics, using data-driven insights to improve performance.
- Address individual agent performance and provide feedback to ensure continuous improvement.
- Foster a positive and collaborative team environment.
Benefits
- Competitive benefits package, 401(k), paid time off, professional development opportunities, etc.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
