Personal Lines CSR

The Jonus Group•Dallas, TX

2d•$18 - $22•Remote

About The Position

Seeking a dedicated and detail-oriented Personal Lines Customer Service Representative (CSR) to join a growing team. This is a fully remote position, offering an excellent opportunity for an individual with a passion for client service and a desire to grow within the insurance industry. The ideal candidate will be tech-savvy, eager to learn, and possess strong organizational and communication skills.

Requirements

Minimum of 1 year of experience in the insurance industry (preferred).
Proficiency in using EPIC software or similar platforms is a plus.
Strong technical skills and the ability to quickly learn new systems and processes.
Excellent organizational skills with a keen attention to detail.
Strong communication and interpersonal skills to effectively interact with clients and team members.
A proactive and eager attitude with a willingness to be trained and grow within the role.
Ability to work independently in a fully remote environment.
Must be based in Texas.

Responsibilities

Provide exceptional customer service to clients, ensuring their needs are met promptly and professionally.
Manage a book of business with accounts typically under $50,000 in premium, including a significant number of contractor accounts.
Assist with quoting new and renewal business as needed.
Maintain accurate and organized client records using EPIC software.
Respond to client inquiries in a timely and professional manner.
Collaborate with team members to ensure seamless service delivery.
Stay updated on industry trends and company policies to provide informed support to clients.