Personal Lines Client Service Manager

Gallagher•Wakefield, MA

45d•Hybrid

About The Position

We are seeking a Personal Lines Client Service Manager to join our growing team. We are looking for someone who can deliver exceptional customer service! Are you interested in helping a range of clients through issues that vary from relatively simple to moderately complex? We are looking for people who are passionate about building relationships with clients, will collaborate with our team to achieve goals, constantly seek improvement, and will demonstrate the value Gallagher can provide. This is a hybrid opportunity and the typical working hours are Monday through Friday from 8:30 am to 5 pm.

Requirements

Bachelor's degree with 0+ years client service and/or claims management experience OR High School degree/GED with 3+ years client service and/or claims management experience.
Active Producer's license.
Strong written and verbal communication skills.
Proficient in using technology as a tool to maximize productivity and quality.

Nice To Haves

1+ years of prior experience providing client facing customer service.
Currently licensed in P&C OR ability to obtain licensing within 90 days of hire
Working knowledge of Microsoft software, including Excel, PowerPoint, Outlook and Word.

Responsibilities

Provide service to existing clients-identifying and assessing customer needs to achieve satisfaction.
Answer questions related to policy endorsements, acquiring inspections or appraisals, remarketing etc.
Research and respond to inquiries via phone, client walk-ins, chat and email to provide policy and/or claims information and work diligently to come up with a resolution.
Discuss different types of policies including auto, homeowners, and umbrella policies.
Secure existing business and drive the sale of additional services and lines of coverage.
Maintain accurate client and policy data and documents within the Gallagher system.
Use Gallagher's technology such as Applied Epic to improve productivity and quality.
Effectively manage multiple competing priorities on a daily basis.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program