Personal Lines Client Service Manager

Gallagher•Los Angeles, CA

7h•Remote

About The Position

Join our team at Gallagher, where we help businesses grow, communities thrive, and people prosper. As a Personal Lines Client Service Manager, you'll play a vital role in delivering exceptional service to our clients. This remote full-time position is part of our Servicing Team, handling states such as CA, OR, UT, CO and others. You'll work in a collaborative, team-oriented environment, providing real-time support to clients in a shared call center setting. Working hours are Monday through Friday, 8 a.m. to 5 p.m Pacfic Standard Time.

Requirements

Bachelor's degree with 0+ years client service and/or claims management experience –OR– High School degree/GED with 3+ years client service and/or claims management experience.
Insurance Producer’s license.
Strong written and verbal communication skills.
Proficient in using technology as a tool to maximize productivity and quality.
Works effectively in a remote team Environment.
Consistently delivers high quality work in a timely manner.
Build rapport with external clients.
Customer focused while maximizing operational efficiency.
Accurately determines critical issues, detail oriented.
Determination to solve problems independently and discover the root cause.
Superb organizational skills and ability to interpret customer information.

Nice To Haves

Active P/C license in the state of California.
Previous experience managing client relationships or customer service.
Inbound/Outbound Contact Center experience.
Insurance knowledge – Personal Lines preferred (Home, Auto, Inland Marine).
General market knowledge of Insurance Carriers; specifically Mercury Insurance.

Responsibilities

Respond to client inquiries via phone and email about insurance billing, coverage, claims, cancellations, and more.
Keep client and policy information accurate and up-to-date in Gallagher systems.
Contribute to client satisfaction, retention, and overall customer experience.
Promote a culture of performance and continuous improvement.
Deliver high-quality service following Gallagher’s standards and practices.
Work with the Personal Lines team to support business priorities.
Manage accounts with straightforward servicing needs in a team environment.
Demonstrates a growth mindset with proactive focus on expanding revenue through cross-sell and new business opportunities..
Assist with transitioning clients with complex needs, such as claims or account retention.
Build strong relationships with clients by understanding their needs clearly and confidently.
Use systems and resources effectively to complete tasks efficiently.
Engage as a Trusted Advisor in consultative, business-focused discussions with clients.
Understand and apply professional and industry standards.
Act as a role model for high performance and Gallagher’s values.
Quickly learn and adapt to new systems, processes, and skills.
Balance multiple priorities effectively, even when they compete.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program