Personal Lines Client Service Manager

Gallagher•Rolling Meadows, IL

1d•Hybrid

About The Position

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Overview At Gallagher, we believe in delivering exceptional service and building lasting relationships. As a Personal Lines Client Service Manager II, you'll play a pivotal role in ensuring our clients receive tailored, high-quality insurance solutions. This full-time hybrid role offers the opportunity to manage a diverse book of personal lines business while working alongside a supportive and collaborative team. Reporting directly to the Branch Client Service Director or Supervisor, you'll be at the heart of our mission to protect what matters most to our clients. How you'll make an impact In this role, you'll be the trusted advisor for an assigned group of accounts, ensuring their needs are met with precision and care. You'll oversee the day-to-day account management, ensuring our service consistently exceeds expectations and aligns with our revenue benchmarks. By fostering strong relationships with both internal teams and external clients, you'll contribute to our reputation for excellence and reliability. Your work will directly impact our clients' peace of mind, knowing their personal insurance needs are in expert hands. Additionally, you'll: Collaborate with colleagues to develop and implement effective insurance solutions. Act as a key point of contact for clients, addressing inquiries and resolving issues promptly. Monitor account performance and identify opportunities for growth and improvement. Uphold Gallagher's commitment to integrity and service excellence in every interaction.

Requirements

Bachelor's degree with 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or claims management experience.
Producer's License.
Proficiency in Microsoft Office.
Appropriate licensing as required.

Nice To Haves

Previous insurance knowledge and experience managing client relationships.
Solid financial acumen.
A passion for delivering outstanding client service and building strong relationships.
Experience in managing personal lines insurance accounts.
The ability to communicate complex information in a clear and approachable manner.
A proactive mindset, with a focus on finding solutions and driving results.
Strong organizational skills to manage multiple accounts effectively.

Responsibilities

Collaborate with colleagues to develop and implement effective insurance solutions.
Act as a key point of contact for clients, addressing inquiries and resolving issues promptly.
Monitor account performance and identify opportunities for growth and improvement.
Uphold Gallagher's commitment to integrity and service excellence in every interaction.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program