Personal Lines Casualty Adjuster

Rockingham Insurance Company•Harrisonburg, VA

1h•Hybrid

About The Position

Effectively and efficiently investigate, evaluate, negotiate, and settle Personal Lines auto physical damage and liability claims. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Displays a clear understanding of who their customer is (internal and external)
Comprehensive knowledge of insurance theory and practices
Uses professional language, tone and style in all oral and written communications
Understands the company’s products, services, department function and overall organization
Well organized and uses time effectively
Able to effectively balance competing priorities
Demonstrates initiative and innovation in daily performance of responsibilities
Manages own time and schedule to meet objectives
Minimum 2 years of experience handling auto liability claims required
Exhibits strong oral and written communication skills
Working knowledge and effective utilization of automated technology
Maintain a consistently high level of customer service
Prompt, reliable, and friendly service
Effectively utilizes and maximizes the use of available technology to optimum productivity
Exhibits a sound understanding of department goals and objectives
Demonstrates initiative and innovation in daily performance of responsibilities. Shows personal integrity, inspires trust, and sets a positive example through a strong work ethic, commitment, and enthusiasm
Ability to work independently yet be a complete team player
Support the corporate culture and create a positive work environment

Nice To Haves

Bachelor’s Degree preferred
AIC designation preferred

Responsibilities

Affirms or denies coverage of the claim based on the facts and the policy terms and conditions
Determines liability based on claim investigation and jurisdiction
Adequate reporting and documentation of all reserve and claim information on a timely basis to allow for proper tracking, statistical analysis and review
Investigates and evaluates bodily injury claims
Pursues subrogation and/or arbitration when applicable
Utilizes knowledge of auto physical damage and bodily injury claims in evaluating and settling claims
Negotiates with claimants, carriers, and attorneys to reach fair and equitable settlements
Comply with all regulatory and reporting requirements including fair claims practices act and relevant laws
Provide superior customer service to policyholders, agents, and co-workers
Identify and respond to all emerging issues impacting company in the area of claim adjustment and loss control
Performs other duties or special projects as required or as assigned by a supervisor