Personal Lines - Call Center Associate I
About The Position
At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®. If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow. Our Personal Lines department seeks a call center associate to provide courteous and professional technical phone support for customers on our Diamond processing system. This position is based at our Headquarters in Fairfield, Ohio. Starting pay: The pay range for this position is $17.00- $25.00 per hour. Pay is based on the applicant’s education, experience, location, knowledge, skills and abilities. Eligible associates may also receive an annual cash bonus based on company and individual performance.
Requirements
- knowledge of computer software technologies
- excellent written and verbal communication skills
- the ability to analyze and solve problems
- an aptitude for technology
- excellent customer service skills
- proficiency in Windows operating systems
- proficient knowledge of Microsoft® Office products (i.e. Word, Excel and Outlook)
Nice To Haves
- knowledge of call center software and ticketing systems
- prior help desk experience
- experience providing both customer support and service
- experience in Information Technology
Responsibilities
- use our escape/incident management system to document, track, update and close case activities
- provide customers with technical assistance and guidance to prevent recurring problems
- perform basic software troubleshooting to resolve or escalate escapes/incidents
- provide management with status reports
- understand and correctly follow department processes, procedures and standards
- follow and support internal and external audit compliance
- improve and develop technical support skills through outside education, self-study, etc.
- perform administrative functions as needed within the team to accomplish team goals
Benefits
- Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
