Personal Lines - Billing Analyst I

Cincinnati Financial

39d•$35,000 - $50,000

About The Position

At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®. If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow. The Personal Lines Operations department is currently seeking a PL Billing Analyst to assist our clients in using our billing systems as well as to develop test matrices and test cases that are applied during user acceptance testing for the PLD Diamond system in our Gilbert, Arizona, office. Three-four weeks of training will be provided at headquarters in Fairfield, Ohio. The pay range for this position is $35,000- $50,000 annually. The pay determination is based on the applicant’s education, experience, location, knowledge, skills, and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.

Requirements

technical knowledge / expertise in personal lines forms, coverages, practices and processes
attention to detail
excellent customer service and communication skills
teamwork and cooperation
initiative
strong decision making / logical thinking / judgement skills
analytical skills
strong written and oral communication skills
bachelor’s degree preferred; will consider an associate's degree with previous personal lines / billing experience

Responsibilities

offer analysis of system requirements and specification documentation
assist in the creation of test matrices and test cases
take an active role in user acceptance testing
execute scripted as well as ad hoc test requests that require co,nsiderable self- direction, creativity and system knowledge
assist internal and external system users via phone, email and instant messaging
research system problems and issues
effectively communicates system workflows or processes to users
advocate for the agents’ workflow and business interests
identify and researches trends and issues among users