Personal Lines Account Manager

Acrisure•Naples, FL

5d•Hybrid

About The Position

About Acrisure: A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible. Job Summary: We’re seeking a Personal Lines Account Manager to manage Mainstreet accounts in Florida. This role offers the chance to work with a diverse client base, deliver exceptional service, and grow your career in a dynamic environment. Job Description: Client Service & Relationship Management Act as the primary contact for Mainstreet personal lines clients. Respond promptly to inquiries, resolve issues, and provide expert guidance. Assist clients with claims processing and follow up to ensure resolution. Policy Management Review and process renewals, endorsements, and cancellations. Underwrite new and renewal business to ensure accuracy and compliance. Prepare quotes for new and existing clients and manage issuance with carriers. Carrier Coordination Work closely with underwriters and carriers to secure optimal coverage and pricing. Utilize EPIC, carrier websites, and other platforms to maintain accurate records. Compliance & Documentation Ensure compliance with Texas insurance regulations and company policies. Maintain organized, accurate documentation for all client interactions. Growth & Collaboration Identify opportunities for cross-selling and up-selling additional products. Partner with internal teams to deliver seamless client experiences. Contribute to special projects and process improvements as assigned. Requirements: Excellent communication and interpersonal skills to build strong client relationships. Strong organizational and time-management abilities with the ability to multi-task. Proficiency in Microsoft Office 365, EPIC, and carrier systems. Knowledge of Texas insurance regulations and TX Registry of Motor Vehicles processes. Ability to thrive in a paperless, team-oriented environment. Education & Experience Bachelor’s degree or equivalent experience. Minimum 5 years of Personal Lines Insurance experience. Active P&C Insurance License. Familiarity with Florida insurance regulations and industry best practices. #LI-SS1 #LI-Hybrid Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership. Why Join Us: At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future. Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York. Employee Benefits We also offer our employees a comprehensive suite of benefits and perks, including: Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time. Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription. Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs. Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage. … and so much more! This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location. Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting [email protected]. California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy. Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice. Welcome, your new opportunity awaits you. There are amazing opportunities for talented people in every part of our business. We invite you to find your next great opportunity with us. You can apply, track your progress and review new postings all in one place! To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure's Human Resources Talent Department.

Requirements

Excellent communication and interpersonal skills to build strong client relationships.
Strong organizational and time-management abilities with the ability to multi-task.
Proficiency in Microsoft Office 365, EPIC, and carrier systems.
Knowledge of Texas insurance regulations and TX Registry of Motor Vehicles processes.
Ability to thrive in a paperless, team-oriented environment.
Bachelor’s degree or equivalent experience.
Minimum 5 years of Personal Lines Insurance experience.
Active P&C Insurance License.

Nice To Haves

Familiarity with Florida insurance regulations and industry best practices.
Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Responsibilities

Act as the primary contact for Mainstreet personal lines clients.
Respond promptly to inquiries, resolve issues, and provide expert guidance.
Assist clients with claims processing and follow up to ensure resolution.
Review and process renewals, endorsements, and cancellations.
Underwrite new and renewal business to ensure accuracy and compliance.
Prepare quotes for new and existing clients and manage issuance with carriers.
Work closely with underwriters and carriers to secure optimal coverage and pricing.
Utilize EPIC, carrier websites, and other platforms to maintain accurate records.
Ensure compliance with Texas insurance regulations and company policies.
Maintain organized, accurate documentation for all client interactions.
Identify opportunities for cross-selling and up-selling additional products.
Partner with internal teams to deliver seamless client experiences.
Contribute to special projects and process improvements as assigned.