Personal Lines Account Manager

The Jonus Group•Olympia, WA

22h•$45,000 - $65,000

About The Position

Seeking a dedicated and experienced Personal Lines Account Manager to join a close-knit and dynamic team. This role is pivotal in providing exceptional service to clients by managing personal lines accounts, including home, auto, umbrella, renters, and high-value homes. The ideal candidate will have a strong background in insurance, excellent customer service skills, and the ability to thrive in a collaborative and supportive work environment.

Requirements

Must hold a valid Property & Casualty (P&C) license in Washington State.
Minimum of 2 years of experience in personal lines insurance.
Familiarity with insurance carriers and processes is required.
Strong interpersonal and communication skills.
Ability to manage multiple tasks efficiently and with attention to detail.
A team-oriented mindset with a commitment to fostering a positive workplace culture.

Nice To Haves

Proficiency in Hawksoft software is preferred but not required (training will be provided).

Responsibilities

Act as the primary relationship manager for personal lines accounts.
Handle the full renewal process, including quoting and policy updates.
Provide exceptional customer service by addressing client inquiries, issuing ID cards, and processing policy changes.
Utilize agency management software (Hawksoft) to manage accounts and maintain accurate records.
Collaborate with team members to ensure seamless service delivery.
Work with a book of business totaling approximately $2.4 million in premium.