Personal Lines Account Coordinator - Processing (Central Region Hybrid or CT Remote)

NFP•Chicago, IL

28d•$32,000 - $45,000•Hybrid

About The Position

The Account Coordinator – Processing is a support role, requiring the Processor to assist the account teams by providing basic administrative and support functions in the team’s day-to-day servicing of clients. In this role, the Processor will gather and input data into the agency management system, provide assistance with various tasks and processes relative to new and renewal accounts. This is a full-time opportunity open to a hybrid schedule from our central region offices or remote CT.

Requirements

Ideal candidates will have 2+ years of administration/ops and customer service experience.
Experience in P&C insurance, especially Personal Lines coverage, is highly desired.
HS Diploma or GED required: additional education/training preferred.
Experience in insurance and EPIC software is desired.
Proficiency in Outlook, Word, and Excel
Good written and verbal communication skills
Self-confident to make sound independent decisions.
Ability to successfully interact with a variety of stakeholders.
Team player, adaptive to mentoring and continual learning.
Solid analytical and problem-solving skills
Strong emphasis on attention to detail
Strong priority management skills
To support hybrid/remote work, candidates must have access to a reliable, confidential, and interruption-free workspace, along with a stable high-speed internet connection.

Responsibilities

Provide quality control after Account Managers service customers as a result of writing policies, making changes, etc.
Maintains electronic suspense files in Epic as part of daily work management.
Will assist on various projects as needed and assigned by Department Manager
Mail processing.
Develops, maintains, and demonstrates working knowledge with our numerous carriers including their websites.
Performs policy checking.
Creates and maintains client files in the agency management system in accordance with office workflow and procedures.
Work with other departments to ensure data integrity.