Personal Lines Account Analyst

Bridge Specialty Group•Greensboro, NC

About The Position

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Personal Lines Account Analyst to join our growing team in Greensboro, NC! The Personal Lines Account Analyst will assist the customer success representative (CSR) in providing prompt, efficient, and high-quality customer service within a high-volume insurance center. How You Will Contribute: Handle new policy applications, process policy changes, and assist with policy renewals. Enter and maintain accurate data in insurance systems. Communicate with policyholders, agents, and other stakeholders to address inquiries and resolve issues. Maintain accurate records of claims, policies, and other related information. Address issues with policies, ensuring timely resolution. Perform various administrative duties, including making phone calls and scheduling appointments .

Requirements

2+ years of customer service experience
Proficient knowledge in Microsoft Windows environment, including but not limited to Word, Excel, Power Point, and Publisher.
Problem solving, critical thinking, excellent written and verbal communication, and other basic office skills.
High school diploma

Responsibilities

Handle new policy applications
Process policy changes
Assist with policy renewals
Enter and maintain accurate data in insurance systems
Communicate with policyholders, agents, and other stakeholders to address inquiries and resolve issues
Maintain accurate records of claims, policies, and other related information
Address issues with policies, ensuring timely resolution
Perform various administrative duties, including making phone calls and scheduling appointments