Personal Insurance Client Service Representative

Marsh McLennan • Orland Park, IL

4d • Hybrid

About The Position

Client Service Representative Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 11,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a Client Service Representative at Marsh McLennan Agency (MMA). MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).

Requirements

• Property and Casualty License must be obtained within 75 days of the first day of New Hire Onboarding
• Basic knowledge of personal lines insurance coverage
• The employee is responsible for adherence to the stated expectations of the E&O Plus Quality Management Program

Responsibilities

• Receive phone calls and office visitors requesting changes to existing coverage and/or new policies.
• Determine acceptability and placement make recommendations, complete applications or endorsement requests and collect premium when applicable
• Review existing accounts to determine if an additional line of insurance or coverage of insurance should be recommended
• Maintain and develop underwriting knowledge as well as procedures for all carriers using internet sites
• Assist in meeting monthly pre-established goals
• Handle all clients with a high level of customer service to ensure excellent customer satisfaction and professionalism at every service contact.
• Inform, educate, and make recommendations to clients about policy coverage, changes, exclusions and insurance coverage needs.
• Perform other duties as requested, including exercising discretion and judgment prioritizing workload.

Benefits

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work
• Charitable contribution match programs
• Stock purchase opportunities
• health and welfare benefits
• 401K savings and other retirement programs as well as employee assistance programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees