Personal Injury Specialist - Reductions
About The Position
The Reductions Specialist serves as the final point of contact for each case, requiring a positive attitude and polished, professional communication. Key responsibilities encompass initiating courtesy calls to clients upon case assignment, providing detailed explanations of the reduction process, and meticulously logging phone calls, case statuses, and documents into the online document management software. The Specialist ensures the efficient linkage of releases onto Litify, confirming PIP benefits, and validating damages with a complete provider list. Other tasks include confirming balances due on medical accounts, negotiating bills with providers, sending out reductions promptly, and maintaining regular client contact, addressing queries every two weeks. Additionally, the role involves scheduling in-house appointments when necessary, screening for discharge cases, preparing closing statements, and soliciting Google reviews and testimonies for marketing purposes. The Reductions Specialist conducts case reviews and personal audits for productivity, while also developing and monitoring weekly projection reports.
Requirements
- Candidate must be able to speak English and Spanish fluently.
- Candidate must have multitasking and time-management skills, with the ability to prioritize tasks.
- Candidate must be able to work in a fast-paced environment.
- Candidate must have solid written and verbal communication skills.
- Candidate must have ability to be resourceful and proactive when issues arise.
- Candidate must demonstrate excellent written and verbal communication skills, including successfully communicating with clients, other employees, and vendors.
Responsibilities
- Initiating courtesy calls to clients upon case assignment
- Providing detailed explanations of the reduction process
- Meticulously logging phone calls, case statuses, and documents into the online document management software
- Ensuring the efficient linkage of releases onto Litify
- Confirming PIP benefits
- Validating damages with a complete provider list
- Confirming balances due on medical accounts
- Negotiating bills with providers
- Sending out reductions promptly
- Maintaining regular client contact, addressing queries every two weeks
- Scheduling in-house appointments when necessary
- Screening for discharge cases
- Preparing closing statements
- Soliciting Google reviews and testimonies for marketing purposes
- Conducting case reviews and personal audits for productivity
- Developing and monitoring weekly projection reports
Benefits
- health benefits
- pretax health care and dependent care saving accounts
- life insurance
- paid time off and holidays
- a 5% match on your 401K contributions
- confidential counseling services
- mental health support
- financial guidance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
51-100 employees
