Personal Hospitality Expert

The Greenbrier Hotel

11d • $15

About The Position

The Reservation Sales Agent’s primary responsibility is to capture as many reservations as possible by utilizing selling techniques effectively. The ideal candidate would be courteous, self-motivated and detail-oriented.

Requirements

• A minimum of two years related experience and/or training in reservation or hospitality industry.
• Candidates with a strong sales background in non-hospitality related field will be considered.
• Must demonstrate exceptional verbal and written communication skills, and possess excellent telephone etiquette.
• Ability to answer client’s questions and successfully resolve issues and/or negotiate matters related to client’s account.
• Ability to read, analyze, and interpret general business contracts and write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from managers and/or staff.
• Must maintain clear and concise documentation and positive approach to conflict resolution.
• NAVIS Narrowcast and Dashboard knowledge is preferred.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Ability to apply concepts of basic algebra and geometry.
• Must possess thorough knowledge of MS Windows and Office (Word, Excel, Outlook, Explorer, etc).
• Ability to type quickly and correctly using an Online Chat Feature is important.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• While performing the duties of this job, the employee is frequently required to stand, walk, sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate.

Nice To Haves

• NAVIS Certification a plus.

Responsibilities

• Assist guests by selling future reservations
• Promptly follow up with guest inquiry leads for second chance bookings
• Answer telephone calls and emails in a clear and professional manner
• Maintain potential and current guest profile information
• Assist customers with questions regarding their existing reservations
• Provide concierge services with general knowledge of the city including restaurants and entertainment
• Strong ability to multi-task and pay attention to detail
• Deliver the highest standard of service to all customers
• Effectively manage daily correspondences and operational tasks to exceed customer expectations and expand customer base
• Display effective computer literacy and be familiar with MS Office software (Outlook, Word, Excel). NAVIS Applications & Software knowledge a plus.
• Possess a positive and upbeat attitude at all times
• Professional customer service nature with a desire to exceed
• Exceptional verbal and written communication skills
• Desire to be part of high growth, fast paced business

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed