Personal Financial Consultant III

Copper State Credit Union • Goodyear, AZ

2d

About The Position

Are you looking for an opportunity to let your skills shine? Come join the team at Copper State Credit Union! We aren't so small that growth opportunities are scarce and we aren't so big that you'll get lost in the shuffle. With only 140 employees, we are able to offer similar products and services as our larger competitors, but on a more personalized scale, both with our members and our employees. This approach provides our employees the opportunity to get involved in the organization in a way they may not be able to, in the corporate world. At Copper State Credit Union, we value the contributions of our employees and actively look for ways to be collaborative, within all levels of the organization. Here, you will have the opportunity to roll up your shirtsleeves, put your unique skills to work, and have a voice in developing your role from the ground up.
As a Personal Financial Consultant III, you will:
Interview members to discuss member’s overall financial position and complete all aspects of the account opening process for savings, checking, credit cards, money markets, IRAs, and CDs.
Utilizing basic business account acumen, work with existing, new, and potential business members to serve their business needs including opening, processing, and servicing all types of business accounts, merchant service recommendations, and commercial lending referrals.
Through the use of “warm” calling, make contact with existing members to proactively seek new membership, increase sales opportunities and provide follow-up service with a focus on growing our high value member base, loan, and deposit growth.
Process all cash and non-cash transactions such as payments, transfers, withdrawals, incoming and outgoing wire transfer requests, stop payments on share draft and credit union checks.
Assist with vault counting, balancing, and the ordering of cash. Balance night drop, branch, ATMs, money orders, etc.
Actively cross-sell credit union products and services, making recommendations to members, and, if appropriate, referrals to business partners including consumer lending, mortgage lending and financial advisors. Make contact with existing members to proactively seek new memberships, increase sales opportunities and provide follow-up service.
Serve as a trusted advisor to membership by viewing situations from the member’s perspective to effectively respond to their needs and concerns, often going beyond the initial need or expressed concern of the member by promoting member care, answering member queries, and researching member accounts.

Requirements

• Requires education equivalent to a four-year high school education or general education degree (GED). Some post-secondary education preferred.
• At least 2 years previous sales experience and/or teller experience in a financial institution or early mastery of Personal Financial Consultant II skills required.
• Professional well developed interpersonal skills essential for servicing credit union members and projecting a positive image as representative for the credit union. Approaches others in a tactful manner, reacts well under pressure, accepts responsibility for own actions, and follows through on commitments.
• Requires sound and accurate judgment. Displays a willingness to make decisions in a timely manner, usually within established guidelines. Includes appropriate people in decision-making process and can support and explain reasoning for decisions.
• Requires excellent interviewing and interpersonal skills, ability to listen to members’ needs and promote appropriate credit union products and services.
• Knowledge of consumer and business account opening required. Knowledge of consumer lending and/or commercial lending preferred.
• Knowledge of PC applications including Word and Excel required. Experience with automated core banking system preferred. Experience utilizing smart phone and tablet applications preferred.
• Intermediate mathematical skills required (calculations and concepts involving decimals, percentages, fractions, etc.)

Nice To Haves

• Some post-secondary education preferred.
• Knowledge of consumer lending and/or commercial lending preferred.
• Experience with automated core banking system preferred.
• Experience utilizing smart phone and tablet applications preferred.

Responsibilities

• Interview members to discuss member’s overall financial position and complete all aspects of the account opening process for savings, checking, credit cards, money markets, IRAs, and CDs.
• Utilizing basic business account acumen, work with existing, new, and potential business members to serve their business needs including opening, processing, and servicing all types of business accounts, merchant service recommendations, and commercial lending referrals.
• Through the use of “warm” calling, make contact with existing members to proactively seek new membership, increase sales opportunities and provide follow-up service with a focus on growing our high value member base, loan, and deposit growth.
• Process all cash and non-cash transactions such as payments, transfers, withdrawals, incoming and outgoing wire transfer requests, stop payments on share draft and credit union checks.
• Assist with vault counting, balancing, and the ordering of cash. Balance night drop, branch, ATMs, money orders, etc.
• Actively cross-sell credit union products and services, making recommendations to members, and, if appropriate, referrals to business partners including consumer lending, mortgage lending and financial advisors. Make contact with existing members to proactively seek new memberships, increase sales opportunities and provide follow-up service.
• Serve as a trusted advisor to membership by viewing situations from the member’s perspective to effectively respond to their needs and concerns, often going beyond the initial need or expressed concern of the member by promoting member care, answering member queries, and researching member accounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED