Personal Consultant

Royal Caribbean Cruises Ltd

About The Position

As a Luxury Cruise Sales Consultant at Silversea, you will manage high-value, emotionally driven sales conversations with discerning guests considering once-in-a-lifetime travel experiences. This is not transactional sales. Success in this role requires the ability to build trust quickly, uncover emotional motivations, navigate complex decision-making, and confidently guide guests through premium purchase decisions that often carry personal, aspirational, and legacy significance. You will combine influence-based selling, storytelling, and consultative expertise with disciplined pipeline management to convert interest into long-term guest relationships, repeat business, and advocacy for the Silversea brand. Success in this role is measured by meeting and exceeding monthly, quarterly, and annual sales goals.

Requirements

Performance-driven mindset with a focus on high compensation
Demonstrated success in high-value, relationship-based sales
Proven ability to influence decisions without relying on discounting
Strong emotional intelligence and listening skills
Confidence engaging affluent or aspirational clients
Excellent spoken and written English
CRM proficiency and strong attention to detail

Nice To Haves

Real estate sales
Private banking / financial services
Luxury automotive or high-end retail
Sales positions maintaining monthly sales between $500K and $1M USD
Membership, lifestyle, or advisory sales roles
Luxury or premium hospitality

Responsibilities

Proactively manage assigned leads through outbound calls, email, and voicemail
Prioritize high-potential opportunities and manage a structured sales pipeline
Maintain complete and accurate CRM records to support a full “Customer 360” view
Conduct discovery-led conversations to understand guest motivations, lifestyle, and aspirations
Recommend tailored Silversea voyages and experiences aligned to guest intent and emotional drivers
Confidently guide guests through decision-making, addressing objections with empathy and authority
Maximize upsell opportunities and incremental revenue options such as insurance, air, and land packages
Support departmental sales initiatives based on company needs
Convert opportunities into sales and manage payments and balances accurately
Upsell and cross-sell relevant services including air, hotels, transfers, shore excursions, and onboard experiences
Build long-term relationships that drive repeat bookings and referrals
Position Silversea as a trusted partner, not just a travel provider
Act as a Silversea brand ambassador, demonstrating deep product and experiential knowledge
Deliver consistently high-touch, luxury service across all guest interactions
Partner closely with Silver Concierge and Service teams to ensure seamless guest journeys
Operate confidently within Genesys and CRM platforms
Track outcomes, follow-up commitments, and booking statuses with precision
Meet or exceed revenue, conversion, and productivity targets
Quickly adapt to new skills and product updates in a dynamic environment
Maintain accurate client records using company technology
Ability to multi-task and meet Service Levels
Uphold company policies, procedures, and ethical standards
Perform additional duties as assigned
Communicate effectively with internal and external stakeholders