Personal Financial Consultant II

Copper State Credit Union•Anthem, AZ

About The Position

Copper State Credit Union offers an opportunity for individuals to join a team that values collaboration and employee contributions. With 140 employees, the credit union provides personalized service to both members and employees, allowing staff to get involved in the organization in ways not typically possible in larger corporate environments. Employees are encouraged to utilize their unique skills and have a voice in developing their roles. The credit union has been providing quality financial services since 1951, operating as a not-for-profit financial cooperative focused on building lifetime relationships by expanding products and services, and emphasizing financial security, quality, and convenience while valuing members, employees, and business partners.

Requirements

Education equivalent to a four-year high school education or general education degree (GED).
At least 1 year of customer service and/or cash handling experience required or early mastery of Personal Financial Consultant I skills required.
Professional well developed interpersonal skills essential for servicing credit union members and projecting a positive image as representative for the credit union.
Approaches others in a tactful manner, reacts well under pressure, accepts responsibility for own actions, and follows through on commitments.
Requires sound and accurate judgment.
Displays a willingness to make decisions in a timely manner, usually within established guidelines.
Includes appropriate people in decision-making process and can support and explain reasoning for decisions.
Requires excellent interviewing and interpersonal skills, ability to listen to members’ needs and promote appropriate credit union products and services.
Knowledge of PC applications including Word and Excel required.
Intermediate mathematical skills required (calculations and concepts involving decimals, percentages, fractions, etc.)
Technologically Astute - Demonstrate the ability to use technology to effectively and efficiently perform job functions.
Results Orientation - Keenly aware of personal, team, departmental and credit union wide goals and be able to prioritize and collaborate with others to achieve success.
A Service Focus - Demonstrate an unsurpassed commitment to exceptional member service. Build constructive working relationships characterized by cooperation, collaboration, and mutual respect. Personify CSCU's role as a Trusted Advisor.
Initiative - Motivated self-starter who measures self against standards of excellence. Display energy and enthusiasm in approaching the job. Wants to get in on the ground floor and create something from scratch. A bit of an entrepreneurial spirit goes a long way in our environment.
Eye for Quality - Take responsibility for providing timely and accurate information, responses and decisions to internal and external members. Willingly accepts and embraces constructive coaching and feedback as needed.
Flexibility - The ability to excel in a high stress environment, adapt to changing business needs and work priorities needs is a must. Develop fresh ideas that provide solutions to all types of workplace challenges.

Nice To Haves

Some post-secondary education preferred.
At least 1 year previous teller experience in a financial institution preferred.
Knowledge of consumer lending and account opening and servicing preferred.
Experience with automated core banking system preferred.
Experience utilizing smart phone and tablet applications preferred.

Responsibilities

Process all cash and non-cash transactions such as payments, transfers, withdrawals, incoming and outgoing wire transfer requests, stop payments on share draft and credit union checks.
Assist with vault counting, balancing, and the ordering of cash.
Balance night drop, branch, ATMs, money orders, etc.
Interview members to discuss member’s overall financial position and complete all aspects of the account opening process for savings, checking, business accounts, credit cards, money markets, and CDs.
Actively cross-sell credit union products and services, making recommendations to members, and, if appropriate, referrals to business partners including consumer lending, mortgage lending, and financial advisors.
Make contact with existing members to proactively seek new memberships, increase sales opportunities and provide follow-up service.
Respond to member inquiries regarding credit union services and/or account discrepancies.
Obtain and route necessary information to support departments for extensive account research and/or adjustments.
Work closely with other departments in obtaining information and ascertaining necessary corrections.
Coordinate a response to member inquiries and ensures prompt answers.