Personal Effects Claims Specialist

HUB International•St. Louis, MO

11d•$70,000 - $75,000

About The Position

About Specialty Program Group: Specialty Program Group (SPG) is the wholesale & MGA division of HUB International. SPG acts in a holding company capacity acquiring best-in-class underwriting businesses to operate independently under discrete brands (portfolio companies). About ANOVA Marine: ANOVA is a premier provider of first-class Cargo and Logistics Insurance, Liability Insurance, and Bonds for freight forwarders, NVOCC’s, shipping lines, customs brokers, and international trading companies. Right from the outset in 2011, our aim was to create a smarter, more agile experience for our clients. That includes superior cargo insurance coverage designed by freight forwarders and transport-industry attorneys; technology that simplifies quotes and speeds up coverage; and experienced claims people who understand the challenges our clients face, with the authority to settle fast. About ANOVA Personal Effects: In addition to our core logistics offerings, ANOVA provides specialized Personal Effects and Household Goods insurance solutions, supporting storage partners, and individuals navigating domestic and international relocations. Our Personal Effects claims team plays a critical role in delivering compassionate, accurate, and efficient resolutions for customers during stressful transitions. Summary of the Role: The Personal Effects Claims Specialist is a key member of ANOVA’s Claims Department, responsible for managing the full lifecycle of household-goods and personal-effects claims. This role requires a balance of technical coverage analysis, strong customer communication, and disciplined claim-handling practices.

Requirements

5+ years of experience as a Claims Adjuster preferred.
Experience in P&C, Inland Marine, or Household Goods/Moving claims preferred.
Strong analytical and communication skills.
Customer-focused mindset.
Ability to manage high-volume claims.
Proficiency with claims systems and Google Workspace.
Adjuster license(s) or willingness to obtain.

Responsibilities

Investigation & Evaluation: Conduct thorough investigations of claims arising from the transit or storage of household goods and personal effects, including domestic moves, international shipments, and storage.
Coverage & Liability Analysis: Review and interpret applicable policy forms, apply provisions to factual scenarios, and determine coverage and liability.
Valuation & Settlement: Assess the value of lost or damaged items and negotiate fair, accurate settlements consistent with ANOVA guidelines.
Customer Advocacy & Communication: Communicate clearly, empathetically, and proactively with insureds.
Documentation & Compliance: Maintain meticulous and timely claim documentation following internal controls and regulatory standards.
Stakeholder Collaboration: Work closely with internal departments, surveyors, adjusters, and brokers.