Personal Computing Specialist III

The University of Texas at Arlington Portal•Arlington, TX

About The Position

The Personal Computing Specialist III ( PCS ) provides advanced technical support to the Physics Department, managing hardware, software, security, and network issues across both PC and Mac platforms. This role involves configuration, installation, troubleshooting, and ongoing maintenance of computing devices, as well as collaborating with campus IT departments to ensure systems meet university standards. The PCS is responsible for managing departmental technology resources, addressing security concerns, evaluating new technologies, and ensuring compliance with university policies. The position serves as a key liaison between the department and various IT units on campus.

Requirements

Bachelor’s degree in Computer Science, Information Technology or other related field.
Five (5) years of hands-on computing work experience or an equivalent mix of education and relevant experience in similar role.

Nice To Haves

Seven (7) or more years of hands-on experience providing support for PC and Mac hardware, software, and operating systems (OS), ensuring up-to-date configurations and troubleshooting.
Experienced in repairing PCs, printers, and resolving network connectivity issues to maintain seamless workflow and system performance.
Familiar with university IT policies and understanding the unique academic technology needs of faculty, staff, and students.

Responsibilities

Provide advanced tier II and III (2-3) support for faculty, staff, and students, addressing issues with desktops, laptops, tablets, mobile devices, and peripheral equipment (PC and Mac).
Troubleshoot and resolve complex hardware, software, and network problems, ensuring efficient and effective solutions.
Manage and maintain accurate records of all department computing resources, including hardware, software, and peripherals.
Coordinate the tracking, transfer, surplus, and disposal of equipment, ensuring compliance with university inventory policies.
Supervise one to two (1-2) student workers, providing guidance, training, and ensuring timely completion of assigned tasks.
Monitor team performance and help coordinate workflow to ensure department computing needs are met.
Maintain thorough and accurate documentation for all computing activities, including inventory updates, security protocols, and support resolutions.
Ensure that records of equipment transfers and disposals follow the university reporting standards.
Research and evaluate new hardware and software technologies, providing recommendations for upgrades and new purchases based on departmental needs and university requirements.
Stay updated on technology trends and assess their potential integration into department systems.
Serve as the liaison between the Physics Department and the Office of Information Technology ( OIT ) and other campus IT groups.
Participate in relevant meetings and initiatives to align department technology practices with university-wide standards.
Work with the Office of Information Security ( ISO ) to maintain compliance with campus-wide security protocols.