Sr Specialist Computing

Optimum • Plano, TX

5d

About The Position

The Senior End-user Compute and Administration Specialist is responsible for managing and supporting the organization's end-user computing environment, including the administration of SCCM (System Center Configuration Manager) and Intune. This role involves ensuring the stability, integrity, and efficient operation of the systems that support core organizational functions. The specialist will provide direct support to end-users, manage system updates, and maintain the security and compliance of the end-user computing environment. The Sr. End user Compute and Administration Specialist will play a critical role in maintaining the operational efficiency and security of the organization's end-user computing environment.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field or equivalent work experience.
• 5+ years of experience
• Proven experience with SCCM and Intune administration and troubleshooting
• Strong understanding of Windows Desktop and Mac OSes, as well as software management, packaging and deployment
• Familiarity with VMware Horizon VDI workstation support
• Ability to work independently and as part of a team, with a focus on customer service
• Excellent problem-solving skills and the ability to manage multiple tasks simultaneously

Nice To Haves

• A master’s degree is a plus
• Experience with JAMF is a plus

Responsibilities

• Manage and support the end-user computing environment, ensuring the highest level of performance and user satisfaction.
• Provide daily management and support of the SCCM and Intune environments.
• Create and manage DNS records to include A Records and CNAME Records.
• Serve as the escalation point for the Service Desk and Deskside support group for Windows and Mac OS/software issues.
• Administer user workstations through the SCCM Console, including software deployment, monthly security update deployment, and remote control for individual troubleshooting sessions.
• Support VMware Horizon VDI workstations to ensure near-zero downtime for remote customer service agents.
• Review and deploy Corporate Windows Image and Windows Feature Updates seasonally.
• Ensure compliance with organizational standards and security policies.
• Day-to-day documentation of operations needs and process changes.
• Mentorship of team for skill and personal growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 51-100 employees