Personal/Commercial Customer Service Representative

The Jonus Group•Chestertown, MD

1d•Onsite

About The Position

Seeking two dedicated and detail-oriented Customer Service Representatives (CSR) to join a growing team. This role offers the opportunity to work in a smaller agency with a family-oriented atmosphere, handling complex accounts, including national and international clients. The ideal candidates will have experience in servicing personal and commercial accounts, with a focus on providing exceptional customer service and ensuring client satisfaction. This is a fully on-site position.

Requirements

Property & Casualty (P&C) license required.
Open to candidates with 1+ years of relevant experience.
Proficiency in EzLynx software preferred.
Strong attention to detail and organizational skills.
Excellent communication and interpersonal abilities.
Ability to thrive in a collaborative, family-oriented work environment.

Responsibilities

Provide exceptional service to personal and commercial accounts.
Handle daily account servicing tasks, including policy changes, Certificates of Insurance (COIs), and other client requests.
Assist with quoting new and renewal business.
Utilize EzLynx software to manage accounts efficiently.
Collaborate with team members to ensure client needs are met promptly and accurately.