Personal Collector

Connecticut Orthopaedic Specialists Pc•Wallingford, CT

11d•Onsite

About The Position

The Medical Personal Collector is responsible for assisting patients with outstanding account balances. This role involves obtaining patient payments and responding to patient inquiries through the Billing Call Center via phone, voicemail, and email. The position requires timely follow‑up communication with patients, as well as collaboration with co‑workers and supervisors. This is a high‑call‑volume role in a fast‑paced environment.

Requirements

High School Diploma or GED required
3+ years of experience with medical personal collections
Strong knowledge of collecting on patient medical balances
Strong ability to communicate well with patients and co-workers
Demonstrate initiative and ability to multi-task while working independently
Strong organizational skills and system aptitude
Solid computer skills including proficiency with Microsoft Office
Ability to stay calm and focused when the caller is upset and/or angry about their bill
Ability to problem solve and explain confidently to the patient why they have a balance

Nice To Haves

Associate of Art degree or higher preferred
Knowledge of CPT and ICD-10 codes preferred
Knowledge of processing credit cards through a payment system preferred
Experience with Epic preferred

Responsibilities

Monitor billing phone line calls, voicemails, and emails through Mitel phone system
Process patient payments
Work miscellaneous patient correspondence from the mail
Reply and follow-up on patient inquiries from outer offices (phone calls, emails, or faxes)
Follow-up on requests given by manager
Work patient balance reports as given by manager
Identify accounts to be sent to collections and process according to CO’s collection process
Reply and follow-up on collection agency inquiries (phone calls, emails, or faxes)
Update patient demographics and registration information as requested
Obtain liability and school related insurance for billing
Other duties as assigned