Personal Banking Representative I - Union Station

Alpine Bank (CO)•Denver, CO

75d•$19 - $24•Onsite

About The Position

The Personal Banking Representative (PBR) I provides excellent customer service by establishing a working relationship with internal and external customers through effective communication. They have developed proficiency in all duties and functions related to Customer Service Representative.

Requirements

A customer service oriented individual with excellent written and verbal communication skills.
Problem solving and analytical ability.
Good time management skills. Ability to manage multiple tasks in a fast-paced environment.
Works well in a team environment.
Basic mathematical and cash handling skills.
Basic keyboard navigation ability.
Exhibits exceptional organizational skills and maintains detailed files and notes for documentation as necessary.
Utilizes tools and training programs available to exceed customer expectations and achieves satisfactory scores on Mystery Shops.
Understanding and application of banking compliance regulations.
No specific education or formal training required.
Possession of, or ability to obtain, a valid State of Colorado Driver's License is required.
An entry-level position requiring little or no banking experience.

Nice To Haves

Current possession, or ability to obtain, a Notary Public is a plus.
Bilingual abilities are a plus.
Some customer service experience a plus.
Previous cash handling and/or customer service experience preferred.

Responsibilities

Practices exceptional service with customers using available training programs and measurement tools.
Proficiency in deposit processing duties including cash handling and cash drawer balancing.
Uses numerous software applications to accomplish daily tasks with minimal errors.
Understands the features and benefits of Alpine Bank consumer and business products and services.
Completes New Accounts training; opens and maintains consumer and commercial bank accounts for Alpine Bank customers.
Demonstrates proficiency in the following operational functions: wires, endorsements, basic bookkeeping, ATM settlement, vault balancing, vault cash ordering, safe deposit box entry/exit functions, and basic fraud detection and location security.
Generates correspondence to secure additional customer information to resolve customer concerns.
Regular and reliable on-site attendance is required as an essential function of this position.
Performs other duties as assigned.