Personal Banker

Dacotah Bank • Sioux Falls, SD

9d

About The Position

As a Personal Banker at Dacotah Bank, you connect with our customers to build trusted relationships and help them achieve their financial goals. Your knowledge and experience in the financial services industry will allow you to be a trusted advisor for your customers and provide financial direction and assistance with any consumer or business deposits account requests as well as any personal lending requests. The ideal candidate is someone that is organized, self-motivated and productive, having a high level of attention to detail and, most importantly, can provide exceptional customer service to our customers. Depending on market need, you may assist customers with general banking transactions such as deposits, withdrawals, loan payments, and inquiries. Dacotah Bank invests deeply in the communities we serve, and also in our employees and their families – personally, professionally, and financially. As a Personal Banker, you will gain valuable training and development in multiple aspects of your role that will help you grow your career and open doors for advancement. Dacotah Bank is a family-friendly community bank with both a rich history and a sharp vision for the future – that’s why it’s good to be in Dacotah Territory.

Requirements

• Successful mastery of the skills and responsibilities inherent in 3-4 years of bank retail and customer service experience, and/or education in bank retail products, procedures, and policies, is preferred, but not required
• Must have excellent interpersonal skills; able to communicate in person, over the phone and through electronic correspondence
• Cash handling, customer service, sales, and/or banking experience is preferred
• A commitment to professional and ethical behavior
• Self-motivated, with an aptitude and willingness to learn various software applications relevant to this position
• Detail-oriented; thorough, with an emphasis on accuracy
• Must be 18 years of age or older
• High school diploma/GED required (Associate degree in a business-related field preferred)

Responsibilities

• World Class Customer Service: Greeting all customers promptly, demonstrating our Customer Experience behaviors, maintaining confidentiality, processing customer requests accurately and efficiently.
• Develop Customer Relationships: Utilize our Customer Relationship Management tool, coupled with our philosophy of looking for additional opportunities and recommending the right products and services, to the right customers, at the right time, that will ultimately enhance our customers experience at the Bank. This would include but not be limited to making our customers money, saving them money, reducing their risk, and making their banking experience more convenient.
• Lending Products and Services: Perform full range of duties pertaining to retail credit delivery, including, but not limited to retail loans and leases, in support of overall objectives and in accordance with established lending policies and practices.
• Review loan applications and communicate loan decision to applicants
• Assure necessary documents are prepared and direct or participate in the closing of approved loan contracts
• Monitor assigned loans on a continuing basis to identify and manage problem or delinquent accounts or those having an adverse impact on Bank profitability
• Abide by policy expectations as to problem loan accounts; refer problem accounts to a senior officer as required or necessary.
• Meet consumer loan portfolio growth goals as established by the market.
• Financial Impact: Through the sales, service, and transactional relationships you develop and maintain with customers, Personal Bankers will impact the overall Bank profitability in areas related to consumer loan growth, deposit growth, and an impact to overall Share of Wallet reporting.
• Manages Retail Transactions: As applicable per Market, perform all duties related to this responsibility, including but not limited to accepting deposits, verifying cash and endorsements, cashing checks, processing credit card advances, issuing cashier’s checks and prepaid cards, accepting loan payments and safe deposit box rental payments, admitting customers to safe deposit boxes, identifying and assisting with fraudulent transactions, assisting customers with account inquiries, and cash drawer balancing.
• Deposit Products & Services: Perform all activities related to the opening or closing of all deposit accounts offered by Dacotah Bank, including consumer accounts, business accounts, retirement accounts, estate accounts, funeral trusts, safety deposit boxes, etc.
• Access to Other Products & Services: Maintain excellent customer relations and effectively recommends other Bank products and services.
• Able to effectively ask the right questions and recognize opportunities that may lead to referrals across other lines of business, ensuring positive and profitable relationships exist between the Bank and its customers.
• Maintain education and professional expertise on bank products and services, in addition to completing required quarterly training on banking policies, procedures, and regulations
• Participates in Quarterly Retail Goal discussions and prioritizes growth and development in performance related to key performance indicators.
• Support co-workers with needs and/or customer inquiries or problems.
• Actively participate in the community.
• Perform other duties as assigned.

Benefits

• Health Insurance- Dacotah Bank pays 100% of the premium, family and individual coverage
• Dental Insurance- Dacotah Bank pays 100% of the premium, family and individual coverage
• Health Savings Account
• Life Insurance for the employee and family
• Paid Vacation and Sick Time
• Retirement Plan Options
• Additional Perks and Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees