Personal Banker

Arbor Financial Credit Union•Hudsonville, MI

9d•$19

About The Position

As a Personal Banker, you’ll serve as a trusted advisor, delivering friendly, expert service and tailored financial solutions to help members grow their financial wellbeing. You’ll support a range of member banking needs—including account management, loans, and digital banking—in a collaborative, professional setting. Your efforts in community outreach will strengthen Arbor’s presence and drive organizational growth. Start your journey at Arbor as a Personal Banker and grow right where you are – Personal Banker II growth track promotions possible (with a pay increase). Personal Bankers often grow into Assistant Branch Managers and then onward to other leadership roles. The experience you’ll gain also transfers well to roles in our lending or back-office teams.

Requirements

High School Diploma or equivalent
1 – 2 years’ experience in banking/financial services
Strong communication/interpersonal, attention to detail, organizational, and problem-solving skills
Proficiency with Microsoft 365 and basic computer operation
Professionalism in conduct, communication, and appearance
Ability to work collaboratively in a fast-paced environment with frequently changing priorities based on member needs
Ability to be bonded

Nice To Haves

Proficiency with Fiserv DNA
Associate or Bachelor’s degree (business, finance, or related)
Experience with lending
Financial products/services knowledge

Responsibilities

Build strong relationships with members to understand their financial needs and recommend appropriate products/services.
Open and maintain various account types and assist members with transactions, loan applications, and account inquiries, debit card replacements, online banking, and direct deposit letters
Engage in proactive outreach to strengthen Arbor’s community presence and support organizational growth.
Educate and support members in using digital banking tools and services.
Resolve account issues and debit card disputes efficiently.
Support branch operations through clerical tasks, balancing duties, and audit participation.

Benefits

Paid vacation, personal, sick, holiday, volunteer & birthday time off
Top-notch health insurance, vision, and dental
HSA, Flexible spending plans, life insurance, short-term/long-term disability coverage
401(k) with 6% match and 4% profit-sharing contribution
Incentive bonus based on performance of the organization

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