Personal Banker II

Rio Bank•McAllen, TX

10d•Onsite

About The Position

At Rio Bank, you matter. Our vision, our people, and our history shape everything we do — and we’re proud of the strong foundation we’ve built since opening our doors in 1985. What began as a small community bank has grown into a dynamic, forward‑thinking financial institution serving the Rio Grande Valley, Central Texas, and San Antonio. Guided by honesty, integrity, and a genuine commitment to helping our communities grow, we continue to expand through new locations, innovative services, and a team of people who care about making a difference. If you are looking for a challenging and rewarding career in banking, Rio Bank is the place for you. We are looking for a highly motivated Personal Banker to join our growing team at our 23rd Banking Center in McAllen, Texas. The ideal candidate has strong customer service skills, cash handling experience and an interest in learning more about banking. Summary The Personal Banker II provides quality customer service while conducting a variety of savings, checking, and credit transactions. Responsibilities include maintaining a cash drawer, performing teller transactions, balancing cash daily, opening new consumer accounts, and assisting established customers with their personal banking needs. This role requires advanced knowledge of bank products and services and the ability to recommend solutions that meet customer needs. If you would like to grow professionally in a service role, we invite you to explore this opportunity further.

Requirements

High School Diploma or equivalent.
Two years of banking experience. Two years prior cash handling experience preferred.
Excellent communication and customer service skills. Bilingual (English/Spanish) speaking ability preferred.
Strong math and problem solving skills.
Ability to work independently and as part of a team.
Ability to work under pressure in a high monetary risk environment.
Attention to detail and accuracy.
Ability to pass a background check and drug screen.

Nice To Haves

Bilingual (English/Spanish) speaking ability preferred.
Two years prior cash handling experience preferred.

Responsibilities

Perform retail transactions including deposits, withdrawals, loan payments, and check cashing; balance cash drawer daily and assist with vault and ATM balancing as needed.
Open and maintain consumer accounts; process account changes accurately and prepare documentation such as signature cards, debit cards, wires, and stop payments.
Explain bank products and services; proactively cross-sell and make retention and business development calls to existing and potential customers.
Handle customer inquiries and resolve issues professionally; escalate complex matters when necessary.
Process related services including check orders, wire transfers, sweeps, service charges, and dispute forms for ATM, debit, and ACH transactions.
Ensure compliance with CIP, BSA, AML and all bank policies and procedures while maintaining confidentiality and accuracy.
Maintain a professional work environment and a strong record of attendance and punctuality
Perform other duties as assigned.