Personal Banker II

Rio Bank•Edinburg, TX

2d•Onsite

About The Position

The Personal Banker II provides quality customer service while conducting a variety of savings, checking, and credit transactions. Responsibilities include maintaining a cash drawer, performing teller transactions, balancing cash daily, opening new consumer accounts, and assisting established customers with their personal banking needs. This role requires advanced knowledge of bank products and services and the ability to recommend solutions that meet customer needs. If you would like to grow professionally in a service role, we invite you to explore this opportunity further.

Requirements

High School Diploma or equivalent.
Two years of banking experience. Two years prior cash handling experience preferred.
Excellent communication and customer service skills. Bilingual (English/Spanish) speaking ability preferred.
Strong math and problem solving skills.
Ability to work independently and as part of a team.
Ability to work under pressure in a high monetary risk environment.
Attention to detail and accuracy.
Ability to pass a background check and drug screen.
Bilingual in English and Spanish

Responsibilities

Perform retail transactions including deposits, withdrawals, loan payments, and check cashing; balance cash drawer daily and assist with vault and ATM balancing as needed.
Open and maintain consumer accounts; process account changes accurately and prepare documentation such as signature cards, debit cards, wires, and stop payments.
Explain bank products and services; proactively cross-sell and make retention and business development calls to existing and potential customers.
Handle customer inquiries and resolve issues professionally; escalate complex matters when necessary.
Process related services including check orders, wire transfers, sweeps, service charges, and dispute forms for ATM, debit, and ACH transactions.
Ensure compliance with CIP, BSA, AML and all bank policies and procedures while maintaining confidentiality and accuracy.
Maintain a professional work environment and a strong record of attendance and punctuality
Perform other duties as assigned.