Personal Accounts Representative

Xcel Energy • Denver, CO

34d • $17 - $24

About The Position

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you’re looking for. Outside of typical duties related to contact center environment, this position will be required to work events on behalf of Xcel Energy's personal accounts department which may take place after hours, including some evenings and weekends. Position Summary Identify and assist customers who are experiencing credit problems due to financial hardship. Identify and work with Social Service agencies throughout the service territory. Coordinates and secures financial assistance and counseling for hardship customers. Monitors customer accounts and follows up with customers via telephone, correspondence or field visits. Enters into payment arrangements with low-income customers.

Requirements

• High School diploma or GED, with 2-4 years of customer related experience.
• Basic knowledge of energy assistance process with experience in working with outside customers.

Nice To Haves

• Familiarity with medical account processes preferred.
• Valid driver's license.
• Bilingual

Responsibilities

• Ability to work with special needs households for the purpose of securing assistance or arrangements to make bill payment.
• Possess negotiating skills that seek resolution and minimize long term financial exposure to the company.
• Ability to work in high volume department where customer data and payment information need to be accurately coordinated. This includes a significant amount of time on the phone with agencies and customers and translating information to the billing system.
• Must possess knowledge of consumer protection laws that pertain to utilities in service territory. This would include billing system knowledge of Inability to Pay and Agency Assistance.
• Analyze and monitor customer information to accurately determine appropriate credit action.

Benefits

• Spot On Bonus
• Medical/Pharmacy Plan
• Dental
• Vision
• Life Insurance
• Dependent Care Reimbursement Account
• Health Care Reimbursement Account
• Health Savings Account (HSA) (if enrolled in eligible health plan)
• Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
• Transportation Reimbursement Account
• Short-term disability (STD)
• Long-term disability (LTD)
• Employee Assistance Program (EAP)
• Fitness Center Reimbursement (if enrolled in eligible health plan)
• Tuition reimbursement
• Transit programs
• Employee recognition program
• Pension
• 401(k) plan
• Paid time off (PTO)
• Holidays
• Volunteer Paid Time Off (VPTO)
• Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED