Planetree Person-Centered Care Consultant - Colombia
About The Position
Planetree, a global non-profit organization, is seeking a Person-Centered Care (PCC) Consultant for the Americas Colombia region. This role involves joining a highly engaged consulting team to partner with healthcare organizations worldwide, implementing evidence-based PCC practices. Consultants are responsible for identifying, implementing, and sustaining PCC improvement opportunities and driving cultural transformation in complex operating environments. The position requires a versatile individual who can act as a trainer, facilitator, coach, champion, data analyst, advocate, listener, and communicator. It is a client-facing role for someone passionate about advancing a compassionate, person-centered vision for healthcare. PCC Consultants apply their deep understanding of the global healthcare landscape to meet client needs, manage day-to-day client relationships, and work cross-functionally with internal teams to ensure timely implementation of solutions aligned with client PCC strategies. They leverage best practices, proactive coaching, and relationship management to support client success.
Requirements
- Cover Letter required
- Candidates must be fluent in Spanish and English
- Must reside and have the legal right to work in Colombia
- Applications must be submitted in English
- Direct, hands-on experience implementing PCC or related practices or improvement programs within a complex healthcare organization
- Demonstrated interest in driving positive change in healthcare
- Comfortable engaging in professional communication (written, oral, non-verbal) with individuals from a variety of backgrounds and cultures
- Able to manage multiple projects with competing priorities and timelines and deliver high-caliber work on time and budget
- Flexible and able to adapt to various situations and conditions
Nice To Haves
- Prior experience implementing Planetree’s evidence-based framework for person-centered care and/or deep experience implementing PCC practices within a complex healthcare environment
Responsibilities
- Coach and support staff at client healthcare organizations to implement Planetree’s PCC Framework according to the Planetree Method. This includes but is not limited to presentations, workshop facilitation, conducting assessments, and providing both oral and written reports and recommendations
- Provide daily oversight and management of assigned client relationships and projects, supporting effective implementation of Planetree contracted programs and services
- Demonstrate an understanding of the complex challenges facing healthcare organizations and how Planetree programs align with improvement/transformation activities
- Cultivate relationships with assigned clients and engage with them as active partners, embodying Planetree’s “roll up your sleeves” approach to partnership and service
- Serve as a trusted advisor and confidante to senior leaders at client organizations, enabling and promoting positive organizational change
- Understand, implement, and teach process improvement methodologies
- Actively and curiously engage in continuous learning related to the evolution of person-centered care
- Demonstrate an ability to consolidate large datasets into distilled themes and recommendations, including an understanding of relationships between qualitative and quantitative data
- Independently manage travel to both domestic and international locations
- Complete required training and maintain competency in all Planetree products and services
- Seek feedback and review evaluation data to support continuous improvement in service delivery
- Deliver services and content with high fidelity according to internal guidelines
- Continuously evolve and improve Planetree tools and resources to advance PCC and organizational mission
- Contribute to the development of curricula, plans of engagement, and assessment tools to support the needs of healthcare organizations
- Collaborate with sales team s as required for complex proposals, client requirements, and requests for proposals
- Prepare presentations and speak at conferences to represent Planetree and its services as required
- Contribute to Planetree thought leadership through webinars, case studies, outreach, etc.
- Live and uphold the in all interactions with colleagues, partners, and clients
- Be a reliable, kind colleague and partner in delivering high-quality programs and services to advance Planetree’s mission
- Demonstrate and convey compassion and empathy, partnership and collaboration and humility and openness
- Be willing to give and receive constructive, just-in-time feedback
- Contribute to Planetree ’s organizational learning and development by bringing field experiences and insights back to the team to drive innovation
- Complete mandatory training as
- Manage and update all client information in Salesforce
- Track billable hours for client work to maintain accurate invoicing
- Ensure minimum billing targets are achieved based on client delivery obligations
- Manage budgets and contract spend-down for client engagements and conduct follow-up on accounts receivable as required with the Finance team
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
