Permitting Services Supervisor

CITY OF CHAMBLEE•Chamblee, GA

5d•Onsite

About The Position

The Permitting Services Supervisor is responsible for overseeing permit application intake, processing, and disposition. This includes organizing, prioritizing, and delegating staff assignments; training and monitoring activities for quality and efficiency; and preparing weekly and monthly reports. This position also has responsibility for records management of applications and plans, and training others within the department. The supervisor will also oversee all Permitting Technicians within the department. ESSENTIAL FUNCTIONS Supervises Permit Technicians, which includes organizing and prioritizing staff duties; delegating assignments to staff; conducting performance evaluations; ensuring proper staff training; ensuring that employees follow policies and procedures; maintaining a healthy and safe working environment; making hiring, termination, and disciplinary recommendations. Monitors the quality and efficiency of operational activities, facilitating communication between the planning and development department (Planning, Building, Site, Code Enforcement), Public Works, utility companies and other department staff. Supervises and conducts permit and plan review activities, which includes accepting and processing permit applications, checking for completeness and compliance with applicable Local and State requirements; reviewing for completeness, processing, and issuing permits for of all types, managing the close out process for assigned permits to issue certificates of occupancy; and/or, performing other related activities. Supervises and provides technical support associated with permitting activities, which includes coordinating public inquiry on development processes, codes, ordinances, and permit requirements, generating and processing a variety of daily, weekly, and monthly reports Supervises and performs financial activities in support of department operations, which includes collecting all fees; processing deposits; and/or, performing other related activities. This also includes purchasing responsibilities, invoicing assistance, and support for budget administration. Maintains a variety of records for the department related to permitting activities. Coordinates open-records request activities. Prepares a variety of reports related to departmental activities. Performs monthly assessment of open permits, and if inactive for a specified period, will send out letter of abandonment or expiration. Coordinates and ensures the maintenance and upgrading of applicable technological systems, software and/or databases in assigned area of responsibility. Supports HR functions of the department including departmental on-boarding, out-boarding, assistance with staff professional development and certifications tracking and overseeing administrative SOPs for the department. Attend training sessions, meetings, seminars, workshops, etc. to enhance job knowledge and skills. ADDITIONAL JOB FUNCTIONS Uses a variety of computer software programs such as Microsoft Word, Excel, Outlook, Iworq, Tyler, Bluebeam, and Georgia Power data base. Other duties as assigned.

Requirements

Associate degree required.
Three years of increasingly responsible experience as a Permit Technician; or Five years of increasingly responsible experience supervising in a customer service environment
Requires ICC Permit Technician Certification.
Knowledge of supervisory principles
Knowledge of customer service principles and practices
Knowledge of basic filing principles
Knowledge of basic bookkeeping practices
Skilled in reading and interpreting construction documents
Skilled in interpreting and applying applicable code requirements and permitting processes
Skilled in exercising judgment and discretion
Skilled in recognizing problems, identifying alternative solutions, and making appropriate recommendations
Skilled in tracking and handling cash and evaluating cash handling procedures
Cooperates with others to accomplish common goals; works with employees within and across departments to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor; values the contributions of others
Works cooperatively with others, inside and outside the organization, to accomplish objectives to build and maintain mutually beneficial partnerships, leverage information, and achieve results.
Writes and speaks effectively, using conventions proper to the situation; states own opinions clearly and concisely; demonstrates openness and honesty; listens well during meetings and feedback sessions; explains reasoning behind own opinions; asks others for their opinions and feedback; asks questions to ensure understanding; exercises a professional approach with others using all appropriate tools of communication; uses consideration and tact when offering opinions
Able to manage multiple projects; able to determine project urgency in a practical way; uses goals to guide actions; creates detailed action plans; organizes and schedules people and tasks effectively
Clearly establishes and communicates expectations and accountabilities; monitors and evaluates performance; provides effective feedback and coaching; identifies development needs and helps employees address them to achieve optimal performance and gain valuable skills that will translate into strong performance in future roles

Nice To Haves

Bachelor’s degree in Construction Management, Business Administration, or related field is preferred.

Responsibilities

Supervises Permit Technicians, which includes organizing and prioritizing staff duties; delegating assignments to staff; conducting performance evaluations; ensuring proper staff training; ensuring that employees follow policies and procedures; maintaining a healthy and safe working environment; making hiring, termination, and disciplinary recommendations.
Monitors the quality and efficiency of operational activities, facilitating communication between the planning and development department (Planning, Building, Site, Code Enforcement), Public Works, utility companies and other department staff.
Supervises and conducts permit and plan review activities, which includes accepting and processing permit applications, checking for completeness and compliance with applicable Local and State requirements; reviewing for completeness, processing, and issuing permits for of all types, managing the close out process for assigned permits to issue certificates of occupancy; and/or, performing other related activities.
Supervises and provides technical support associated with permitting activities, which includes coordinating public inquiry on development processes, codes, ordinances, and permit requirements, generating and processing a variety of daily, weekly, and monthly reports
Supervises and performs financial activities in support of department operations, which includes collecting all fees; processing deposits; and/or, performing other related activities. This also includes purchasing responsibilities, invoicing assistance, and support for budget administration.
Maintains a variety of records for the department related to permitting activities.
Coordinates open-records request activities.
Prepares a variety of reports related to departmental activities.
Performs monthly assessment of open permits, and if inactive for a specified period, will send out letter of abandonment or expiration.
Coordinates and ensures the maintenance and upgrading of applicable technological systems, software and/or databases in assigned area of responsibility.
Supports HR functions of the department including departmental on-boarding, out-boarding, assistance with staff professional development and certifications tracking and overseeing administrative SOPs for the department.
Attend training sessions, meetings, seminars, workshops, etc. to enhance job knowledge and skills.
Uses a variety of computer software programs such as Microsoft Word, Excel, Outlook, Iworq, Tyler, Bluebeam, and Georgia Power data base.
Other duties as assigned.