PERMIT ASSISTANCE TECH II

Thurston County • Olympia, WA

5h • Onsite

About The Position

Community Planning & Economic Development is a fast-paced work environment dedicated to accountability, consistency, and transparency.
The Community Planning and Economic Development (CPED) Department is seeking a highly motivated Permit Assistance Technician II to join our Building Development Center (BDC) team. This is where community members (individuals and businesses) in Thurston County come to obtain development permits and property information. The BDC contains three separate county departments which include the Community Planning & Economic Development, Development Review Division of the Public Works Department, and Environmental Health Division of the Public Health and Social Services Department.
The Permit Assistance Technician II will report to the Building Development Center Supervisor and serve as a primary customer service representative for CPED. This is a front-line position and is not eligible for telework.
The work of a Permit Assistance Technician II in Building Development Services directly impacts the everyday lives of our residents. We are seeking a candidate who will bring a positive attitude and excellent customer services skills to serve the community of Thurston County. Community Planning and Economic Development strives for continuous development of process improvements to better serve our community and values team members who look for ways we can improve.

Requirements

• High School Diploma or GED.
• Two years of progressively responsible office experience working in the areas of building, land use, environmental health work or closely related area, with an emphasis on public contact.
• Ability to utilize the personal computer and related software packages to perform word processing, information retrieval, and tracking.

Nice To Haves

• Previous customer service work experience and techniques.
• Ability to work independently.
• Ability to use Microsoft Office products such as Outlook, Word, and Excel.
• Previous experience using a computer database is desired.
• Ability to read maps and use the County’s GeoData map interface.

Responsibilities

• Provides customer service to community members visiting the Building Development Center.
• Provides general permitting information to the public on development related requirements and regulations in person, by phone, and email.
• Reviews development proposals for completeness and enters a variety of application types into a permit tracking system. Application types include, but not limited to, building applications, septic permit applications, and land use applications.
• Distributes applications to citizens and explains the permitting process and routine regulations using established codes and processes.
• Utilizes the permit tracking database to obtain permitting information and provide status of projects.
• Research questions and complaints and works with other departments involved to identify solutions.
• Communicates both verbally and in writing while maintaining respectful working relationships with other team members, departments, contractors, and the public.
• Computes and receives appropriate fees using a permit database (cash, check, or charge).
• May perform any of the duties assigned to the Permit Assistance Technician I.
• Performs other duties as assigned.

Benefits

• Work-Life Balance: We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals’ lifestyle.
• Plan For Your Future: As a member of our team, you will enjoy great employee benefits, including a retirement plan, pre-tax savings accounts, as well as comprehensive health care and dental/vision care for you and your family. Please visit Thurston County Employee Benefit Plans for more information.
• Paid Leave: Full-time regular employees earn paid vacation in addition to paid holidays.
• Robust Training Program: Employees are encouraged to attend County paid training to help them further their career, learn new skill sets, and stay on top of emerging trends in our industry. We also encourage our staff to participate in professional organizations and attend conferences.
• Deferred Compensation: The County offers 3 voluntary deferred compensation plans for employees who would like to set aside additional deferred tax dollars into a retirement savings plan.
• Flexible Spending Account (FSA): Employees can take advantage of Section 125 flexible spending accounts for out-of-pocket health care and daycare expenses with pre-tax dollars.
• Public Service Loan Forgiveness: This is a federal program which allows full-time public service employees who have made qualifying payments for certain loans, to get their student loans repaid. Public Service Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED