Periop Surgery/Endo Scheduler

Parkview Health • Fort Wayne, IN

3d

About The Position

Under the direction of the Nurse Leader or Supervisor, is responsible for answering multiple phone lines to schedule and coordinate surgical procedures ordered by clinical staff for multiple departments and locations. Conducts professional patient interviews, including triaging phone calls and obtaining demographic and biographical information. Processes registrations and schedules in an efficient, accurate, and timely manner. Functions as a point of contact for interactions with care team members and patients. Requirements include medical terminology; the ability to listen effectively and multi-task in a fast paced environment; excellent communication, typing, problem solving, trouble shooting, and time management skills. Co-worker must be able to adapt to constant change and perform in a stressful environment. Co-worker must enter all appropriate scheduling information into the Parkview Health Scheduling system and is responsible for data integrity in all systems utilized for job functions. Will request and identify all necessary records so that they are available to the physicians for the stated diagnosis as well as assuring that the patient is scheduled with appropriate clinical staff for this diagnosis. Is responsible for the delivery of quality performance, service excellence, and adheres to the Parkview Health Standards of Behavior.

Requirements

• Medical terminology
• Ability to listen effectively and multi-task in a fast paced environment
• Excellent communication, typing, problem solving, trouble shooting, and time management skills
• Ability to adapt to constant change and perform in a stressful environment
• Mandatory computer key boarding skills
• Ability to operate standard office equipment such as multi-line phone, calculator, photo-copier, fax
• Proficient in Windows based computer applications
• Proficient in internet and other web-based applications
• Ability to navigate through an electronic medical record system
• Excellent verbal and written communication skills
• Demonstrate professional telephone etiquette, exceptional organizational and problem solving skills
• Flexible in order to implement solutions
• Ability to deal with multiple tasks at the same time while maintaining attention to detail
• Creative and forward thinking when faced with challenges in conjunction with clinical staff
• Must be a high school graduate or equivalent with GED
• Minimum 2 years of experience in a Parkview Physician Group office or 3 years of external experience in a medical office setting

Nice To Haves

• Courses of anatomy and medical terminology highly preferred
• Certified Medical Assistant highly preferred

Responsibilities

• Answering multiple phone lines to schedule and coordinate surgical procedures
• Conducting professional patient interviews
• Triaging phone calls and obtaining demographic and biographical information
• Processing registrations and schedules
• Functioning as a point of contact for interactions with care team members and patients
• Entering all appropriate scheduling information into the Parkview Health Scheduling system
• Requesting and identifying all necessary records
• Assuring that the patient is scheduled with appropriate clinical staff for this diagnosis
• Delivery of quality performance, service excellence

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees