Perinatal Operations Coordinator

CODMAN SQUARE HEALTH CENTER INC•Boston, MA

3d•$20 - $35•Onsite

About The Position

Reporting to the Family Medicine Practice Supervisor, the Perinatal Operations Coordinator is responsible for coordinating Pregnancy and Parenting group care, managing prenatal, postpartum, newborn, and gynecology appointment scheduling workflows and provider templates, and overseeing efforts to improve appointment access, attendance, and continuity of care for perinatal and gynecology patients. This role involves close collaboration with the Women’s Health Lead Nurse, the Perinatal Care Coordinator, and the Clinical Program Director of Reproductive Health & Gynecology, covering operational coordination and clinical scheduling workflows. The Perinatal Operations Coordinator will also support key reproductive and gynecological health initiatives aimed at improving patient access and experience at the health center.

Requirements

High School diploma/GED required.
The Perinatal Operations Coordinator must be able to work independently and have experience working with diverse populations.
Must possess sensitivity to the needs of the patient population.
Must have excellent organizational, communication, and interpersonal skills and proficiency in electronic health records (EHR) systems.
The Perinatal Operations Coordinator must be able to work collaboratively with health center staff and external community organizations.

Nice To Haves

Bachelor’s degree or commensurate experience preferred.
Bicultural/bilingual skills appreciated for appropriate target populations (Spanish and/or Haitian Creole preferred).

Responsibilities

Perinatal Group Coordination Management of perinatal group care: Coordinate with operational and clinical teams to ensure appropriate resources and staffing levels for group visits
Promote group visits across the health center and to patients
Coordinate across departments to support interdisciplinary groups (e.g., Behavioral Health, Nutrition, Dental, and external partners)
Collect patient feedback and compile qualitative patient experience data
Recruitment for groups: Work with the clinical team to identify and refer appropriate patients for Pregnancy and Parenting group visits
Assist with setting group schedules and coordinating with guest presenters
Outreach to qualified patients via phone, MyChart, email, or mail
Schedule group visit appointments
Preparation for group visits: Conduct reminder outreach to maintain high attendance rates
Reserve, set up, and break down the group room
Prepare snacks and arrange reimbursement in accordance with health center policy
Collaborate with the Medical Assistant to set up the room, print labels, assemble pre-visit questionnaires, and prepare educational materials and handouts
During group visits: Participate in pre-group huddles, group visits, and team debriefs
Provide logistical and operational support to providers
Conduct follow-up outreach as requested by providers
After group visits: Follow up with patients as needed
Collect and maintain group data, including attendance and satisfaction metrics
Perinatal and Gynecology Scheduling and Template Management
Oversee prenatal, postpartum, newborn, and gynecology scheduling workflows
Schedule prenatal, postpartum, gynecology, and newborn visits as needed
Oversee prenatal, postpartum, and gynecology schedule templates
Implement and communicate workflow and template changes to relevant staff
Perinatal and Gynecology Appointment Oversight
Make appointment reminder calls
Track no-shows and conduct outreach to ensure continuity of care
Scrub schedules for incomplete pre-registration
Provide insurance enrollment assistance for pregnant and newborn patients
Manage gynecology referral work queues and waitlists
Manage scheduling-related work queues and resolve appointment errors
Monitor attendance and no-show trends and escalate issues as appropriate
Review insurance denials and open encounters, and communicate findings to relevant teams
Perinatal Health Initiative Support
Support implementation of doula referrals, remote prenatal blood pressure monitoring, prenatal quality metrics, and other perinatal initiatives
Assist with audits, patient outreach, and performance tracking for quality metrics
Assist with data collection and reporting for initiatives
Provide project management support for reproductive health programs and grants, including meeting scheduling and set-up, agenda preparation, meeting minutes, correspondence with collaborators or guest speakers, completion of purchase orders for supplies, and completion of required grant reports and deliverables
General Responsibilities:
Attend meetings as required.
Work collaboratively with the Medical, Nursing, and Operations teams.
Other duties and locations as assigned.