Performing Arts Front of House Manager and Administrative Support

High Point University•High Point, NC

110d•Onsite

About The Position

High Point University is currently seeking a full-time Performing Arts Front of House Manager/Administrative Support in the School of Arts and Design. As front of house manager, the applicant will oversee all front-of-house operations for performing arts events. Provides clerical and administrative support in the areas of recruitment and cross-departmental collaboration and performs a variety of functions to assist the dean, chairs, and faculty in the daily operations of the department. This position requires flexibility, attention to detail, and a commitment to supporting the artistic mission of HPU’s performing arts programs. Required in-person hours are 8:30am-5:30pm Monday-Friday. During performance days, hours could range from 12pm-9:00pm or 1:00pm-10:00pm. Some weekend hours will be required.

Requirements

Bachelor's Degree in Communications, Marketing, Arts Administration, Event Management, or 5 plus years of equivalent experience
Event Management: experience with ticket management software and box office management
University Environment: experience working in a university setting or experience working with students
Technical Proficiency: advanced skills in Microsoft Office Suite (Word, Excel, Teams, and Outlook)
Collaboration and Teamwork: strong interpersonal and organizational skills (workflow, coordinate activities, multi-task, and prioritize workload); commitment to the well-being of students, faculty, and staff at High Point University
Communication: excellent writing, editing, and customer service abilities
Problem-Solving: ability to address issues and operational challenges effectively for a range of stakeholders

Nice To Haves

Design Skills: Graphic design experience preferred with focus on print materials and promotional content; advanced skills in Adobe Creative Suite (Photoshop, InDesign, Acrobat), and Wordpress

Responsibilities

Attend all mainstage music, theater, and dance productions as house manager; oversee patron check-in and venue closure
Recruit, hire, and manage student ushers and front-of-house staff for all events
Coordinate with facilities management to ensure performance spaces are properly set up
Handle ticket inquiries, cancellations, exchanges, and special accommodation requests
Populate Ludas ticketing platform with event details and manage online sales
Maintain subscriber email lists; send event announcements and reminders (2x monthly for music events)
Collect content and design programs using Adobe InDesign
Create season posters, lobby signage, promotional materials, and social media content
Build and maintain patron databases for high schools, community groups, and special events
Create comprehensive performing arts calendar from departmental schedules; coordinate with campus-wide event planning
Assist with student tracking databases; create surveys and forms for information gathering
Assist with purchase orders and personal service agreements for performing arts departments
Assist with auditions, convocations, campus visits, and student recruitment activities
Arrange catering for opening nights, faculty meetings, and special events
Handle departmental mail distribution and maintain office supply inventory
Assist dean and department chairs with committee meetings and materials preparation
Upload performance photos to SharePoint
Provide attendance statistics and audience analysis after events
Assist with various School of Arts and Design initiatives as needed