Performance Specialist

Insperity • Atlanta, GA

3d

About The Position

This position is responsible for consulting with clients and service team members regarding client’s performance improvement needs, then developing or recommending appropriate performance improvement/training solutions that provide value, positively impact our clients’ businesses and result in retention and growth.

Requirements

• Bachelor’s Degree or equivalent work experience is required.
• Four to five years of work experience in performance improvement and training is required.
• Human Resources knowledge/broad base exposure to various HR disciplines and understanding of their role and impact.
• Strategic and critical thinking skills.
• Strong business acumen.
• Proven success influencing leaders and positively impacting business results.
• Effective presentation skills using visuals and other media.
• Multi-tasking and ability to handle multiple priorities.
• Effective written and verbal communication skills.
• Effective problem solving and decision-making skills.
• Customer service experience in a team environment.
• Ability to manage multiple projects and requests on an on-going basis.
• Proficient use of Microsoft Office program and demonstrates ability to learn other application programs as needed.

Nice To Haves

• Experience consulting with small to medium size businesses is preferred.
• Maintaining active membership in a professional organization to establish business network and stay abreast of changes and updates in the performance improvement/training field is preferred.
• Training certification (DDI) is preferred or must be obtained within three to four months of hire date.

Responsibilities

• Responds to and initiates client service requests.
• Consults with client business owners and leaders regarding organizational and employee performance gaps, which may include conducting a needs analysis.
• Develops, recommends and promotes performance improvement/training solutions.
• Facilitates strategic initiatives, including but not limited to: teambuilding, process analyses, culture improvement, change management and executive leadership retreats.
• Facilitates and coordinates training programs using existing materials and content.
• Educates and encourages client usage of Insperity Learning Portal.
• Establishes methods of measuring business impact of performance/training solutions.
• Uses appropriate methods of dealing with human behavior in a variety of business circumstances.
• Executes level of care playbook through authentic and intentional delivery as a client advocate.
• Collaborates with team members to create service plan that aligns with client’s business strategy.
• Participates in prospect meetings with Sales and Service Team members.

Benefits

• Flexibility: Over 80% of Insperity’s jobs have flexibility.
• Career Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training.
• Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees