Performance Specialist

PPG Industries•Strongsville, OH

About The Position

As the Performance Specialist, you will improve measurable operational improvement, productivity, and profitability within assigned PPG CDN customers, MSO accounts, and Strategic PPG Customers. You will be a trusted partner to collision center leadership by delivering PPG Collision Services, operational expertise, and performance-based solutions that strengthen long-term customer relationships and enhance PPG loyalty. You will report to the Collision Performance Manager. About us: PPG: WE PROTECT AND BEAUTIFY THE WORLD™ Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X. PPG is the world’s leading coatings company, serving more industries than any of our competitors. From automobiles and jetliners to wind turbine blades, and from ocean-going vessels and water tanks to family homes, our coatings and specialty materials help our customers protect, enhance and beautify valued assets. As part of our team, you’ll have access to world-class customers, industry experts, the best and brightest colleagues, and leading-edge technology.

Requirements

College Degree or 3+ years of equivalent work experience in a related field
Customer Service Experience
Accountability with experience and accurate follow up.
Work with all levels of team.
Oversee technical customer service support.

Responsibilities

Be a primary support contact for PPG CDN customers, MSO locations, and Strategic PPG customers.
Focus on existing main accounts with an emphasis on retention, growth, and performance improvement.
Partner with PPG sales, leadership teams, and distribution to align service efforts with strategic goals.
Complete all required Workday corporate training, maintaining full compliance with PPG requirements
Ensure all assigned corporate learning, certifications, and compliance modules remain current
Conduct structured KPI and performance reviews with important customers
Develop and track action plans tied to customer goals and agreed performance metrics
Observe shop workflows and identify constraints improving productivity or profitability
Be an trusted advisor by connecting operational improvements to measurable outcomes
Collaborate with PPG sales, Strategic Account Manager, and distribution partners to ensure aligned customer messaging and support