Performance Operations Support Associate - Recast Modifications

U.S. Bank • Brookfield, WI

12d • $20 - $23 • Hybrid

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description The Performance Operations Support Associate provides operational and customer support for a specialized loan servicing team. This role focuses primarily on recast loan modifications, supporting borrowers through phone and email communication while ensuring accurate processing, documentation, and follow‑up. The position also includes administrative tasks such as scanning, filing, and mail processing to support end‑to-end loan operations. This position plays a key role in delivering a positive borrower experience while adhering to established procedures and service standards.

Requirements

• High school diploma or equivalent
• Two to four years of experience in business and general office environment

Nice To Haves

• Comfortable communicating with borrowers by phone and email
• Basic proficiency with Microsoft tools (e.g., Outlook, Word, Excel)
• Strong reading, writing and mathematical skills
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Ability to identify and resolve exceptions and to interpret data
• Strong personal computer skills and knowledge of other office equipment
• Well-developed verbal, grammatical, and written communication skills

Responsibilities

• providing operational and customer support for a specialized loan servicing team
• supporting borrowers through phone and email communication
• ensuring accurate processing, documentation, and follow‑up
• administrative tasks such as scanning, filing, and mail processing
• delivering a positive borrower experience while adhering to established procedures and service standards

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED