Performance & Operations Lead

Microsoft•Redmond, WA

About The Position

The Performance & Operations Lead for Windows Consumer is accountable for driving end‑to-end business performance through rigorous operating discipline, trusted data, and clear executive insight. This role owns the Windows Consumer performance model, cascades targets across the organization, operational system ensuring consistent rhythm of business, and translates performance signals into compelling, action‑oriented executive narratives that enable confident, timely decision‑making. Operating as an individual contributor, this role sits at the center of strategy, finance, and execution—ensuring the organization operates from a shared, trusted view of performance and its key drivers while continuously improving outcomes through insight‑led action. Why This Role Matters: This role is foundational to how Windows Consumer runs the business. By enforcing operating rigor, creating clarity from complexity, and enabling faster, better decisions through trusted data and insight, the Performance & Operations Lead directly shapes business outcomes and leadership confidence. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Requirements

6+ years category management, product management, marketing strategy, business planning, product planning, or related work experience AND Bachelor's Degree in Business, Marketing, Communications, Economics, Public Relations, Engineering, or related field OR equivalent experience.

Nice To Haves

10+ years of experience in business performance management, operations, strategy, finance, or a related role within a complex, global organization.
Experience defining performance frameworks, govern metrics, and drive adoption of data and dashboards at scale.
Deep experience operating across cross‑functional teams and influencing without authority.
Experienced with analytical, structured work with a bias for action and operational rigor.

Responsibilities

Performance Data Model, Insights & Governance
Define and own the Windows Consumer performance framework, including standard metrics, definitions, and dashboards.
Convert complex data into clear, actionable insights that illuminate performance drivers, risks, and opportunities.
Govern metric integrity and consistency across regions, ensuring the organization operates from a shared, trusted view of performance.
Drive broad adoption of standard dashboards, embedding data‑driven decision‑making into day-to-day operations.
Operations & Rhythm of Business
Establish and maintain operating discipline across Windows Consumer by embedding standard performance dashboards into all core business forums.
Ensure consistent cadence, accountability, and clarity of ownership across reviews.
Enable rapid identification of risks and opportunities to accelerate course correction and execution excellence.
Chief Business Storytelling
Translate performance signals into concise, insight‑led executive narratives that connect results to underlying drivers and required actions.
Partner with leaders to shape clear, decision-ready stories for SLT and regional leadership.
Elevate business discussions from reporting to insight‑driven decision-making, maximizing leadership effectiveness and focus.
Targets & Investment Governance
Cascade targets across regions and teams, ensuring alignment to Windows Consumer objectives.
Govern investments end‑to-end by running performance and investment reviews, surfacing help‑needed signals, and highlighting tradeoffs.
Partner closely with Finance to assess ROI (return on investment) and reallocate resources to optimize business impact.