Performance Manager - Northeast Territory

Impel

2d

About The Position

We are looking for a Performance Manager who will serve as a strategic partner
to automotive clients, driving retention, growth, and measurable business
outcomes through AI-powered solutions. In this role, you will build trusted
relationships, deliver performance insights, and align customer goals with
Impel’s conversational AI and marketing automation technology to maximize impact
across the customer lifecycle.

Requirements

• 3–5 years of experience in Account Management, ideally within a B2B SaaS environment supporting the automotive industry
• A strong understanding of how dealerships operate
• You’ve worked with AI-driven solutions and feel confident discussing how technologies like conversational AI can enhance the customer lifecycle and deliver real, measurable impact.
• You’re highly organized, detail-oriented, and naturally driven to perform at a high level.
• You take ownership of your portfolio, stay ahead of client needs, and thrive in fast-paced environments where priorities can shift quickly.
• This role also requires the ability and willingness to travel 4–5 days per week to build meaningful, in-person client relationships and support long-term success.

Nice To Haves

• Hands-on experience working in a dealership
• A bachelor’s degree in a related field is preferred.

Responsibilities

• Serve as the primary point of contact and trusted advisor for an assigned portfolio of automotive clients
• Build and maintain strong client relationships focused on retention, growth, and long-term success
• Analyze performance data and deliver strategic insights that drive measurable business outcomes
• Identify expansion opportunities and execute account growth strategies
• Translate complex AI concepts into clear, actionable business recommendations
• Partner cross-functionally with Sales, Product, Marketing, Finance, and Support to deliver client success
• Manage multiple accounts and initiatives simultaneously in a fast-paced, dynamic environment
• Travel as needed to support client engagement and business objectives (up to 70%)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager