Performance Manager - Greater Chicago Region

BMO•Chicago, IL

1d•Onsite

About The Position

The Performance Manager acts as a subject matter expert on specific marketing and sales force programs and applications, analyzing business opportunities to recommend new strategies, programs, and tactics. This role involves designing and executing programs to improve sales force effectiveness, providing support to employees, and acting as a trusted advisor to senior leaders for strategic decisions. The manager develops an expert understanding of business challenges, networks for competitive insights, and recommends measures for organizational effectiveness. They manage resources, lead strategic initiatives, conduct independent analysis, and define business requirements for analytics. The role also involves leading change management programs, developing communication strategies, overseeing operational programs, and designing and implementing tools and training. The Performance Manager operates at a group/enterprise-wide level, influences team collaboration, applies expertise to complex problems, and fosters strong internal and external networks. At BMO, the company is driven by a shared Purpose: Boldly Grow the Good in business and life, aiming to create lasting, positive change for our customers, our communities and our people. BMO is the 8th largest bank in North America, serving over 12 million customers with personal and commercial banking, wealth management, and investment services.

Requirements

Typically 9+ years of relevant experience.
Post-secondary degree in Business or a related field of study or an equivalent combination of education and experience.
Program management skills - In-depth.
Change management and leadership skills - In-depth.
Knowledge of process coordination and management - In-depth.
Strong understanding of integrated marketing campaigns.
Sound knowledge of the financial industry.
In-depth financial analysis for marketing programs.
In-depth experience with metrics-based decision making, ROI calculation, market penetration to measure effectiveness of programs.
Experience dealing with advertising agencies and other external marketing partners.
Seasoned expert with extensive industry knowledge.
Technical leader viewed as a thought leader for innovation.
Verbal & written communication skills - Expert.
Analytical and problem solving skills - Expert.
Influence skills - Expert.
Collaboration & team skills; with a focus on cross-group collaboration - Expert.
Able to manage ambiguity.
Data driven decision making - Expert.

Nice To Haves

Market President or Area Leader experience preferred

Responsibilities

Acts as a subject matter expert on specific marketing and sales force programs and applications.
Analyzes business opportunities to recommend new strategies, programs, and tactics.
Designs and executes programs to improve the effectiveness of the sales force, including the development, enhancement, and maintenance of a suite of sales force applications/programs.
Provides support to employees to facilitate the achievement of business results.
Acts as a trusted advisor to senior leaders for making business decisions and implementing strategic initiatives.
Develops an expert understanding of business/group challenges.
Networks with industry contacts to gather competitive insights and best practices.
Recommends measures to improve organizational effectiveness.
May consult to or serve on various committees and task forces.
Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals.
Conducts independent analysis and assessment to resolve strategic issues.
Develops the business case by identifying needs, analysing potential options and assessing expected return on investment.
Recommends business priorities, advises on resource requirements and develops roadmap for strategic execution.
Acts as the prime contact for internal/external stakeholder relationships, which may include regulators.
Defines business requirements for analytics and reporting to ensure data insights inform business decision making.
Develops and applies the framework for databases; oversees database management in adherence with data governance standards.
Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
Monitors and tracks performance, and addresses any issues.
Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
Leads the development of the communication strategy focusing on positively influencing or changing behaviour.
Collaborates across BMO to develop communications strategies and ensure consistency of messaging, in order to positively influence or change behaviour.
Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.
Leads/participates in the design, implementation and management of core business/group processes.
Oversees the design, development, and implementation of tools and training required to deliver business results.
Breaks down strategic problems and analyzes data and information to provide insights and recommendations.
Monitors and tracks performance and addresses any issues.
Gathers and formats data into regular and ad-hoc reports, and dashboards.
Develops and manages a business/group program.
Prepares or leads execution of communications and change management plans to implement new processes, products, and sales campaigns into the sales force.
Acts as a single point of contact during implementation to prioritize and manage workflows.
Reviews the program for effectiveness, considers industry trends, and recommends enhancements; implements changes.
Develops sales force and marketing programs tools and delivers training programs.
Coaches employees to drive the most business value from sales force and marketing programs.
Operates at a group/enterprise-wide level and serves as a senior specialist resource across BMO.
Influences how teams/groups work together.
Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to multiple, interdependent, complex problems.
Communicates abstract concepts in simple terms.
Fosters strong internal and external networks and works with and across multiple teams to achieve business objectives.
Anticipates trends and responds by implementing appropriate changes.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.