Performance Improvement Specialist

Baptist Health

13d

About The Position

The Performance Improvement (PI) Specialist is a process expert. The PI Specialist has expertise in process improvement, team facilitation, coaching, and change management. This individual will act as an internal consultant for all levels of the hospital and serves as primary contact for assigned service lines/departments. The PI Specialist shall deploy the organization's quality improvement program using quality tools and methods, facilitation expertise, objective collaboration, and process improvement methods. This individual shall provide initial evaluation of local operations as assigned and develops prioritized action plans. The PI Specialist shall lead regular cadence of Lean model cell team meetings to maintain improvement of key metrics. Additionally, this individual will use data decision making tools to support organizational decisions and ensure regulatory compliance. The PI Specialist will ensure best practices to identify opportunities for improvement and raise organizational performance. They will work collaboratively with operational and medical staff leaders to implement strategies for process and outcome improvement. This individual is knowledgeable about accreditation and certification standards; identifies gaps and supports survey processes and will support Peer Review processes as assigned. The PI Specialist shall provide updates as required to facility leadership or governance regarding process of initiatives. This position may have additional duties assigned that are within scope of the role.

Requirements

• Degree in Nursing or Industrial Engineer or other Master's degree combined with 3-5 years relative clinical or 1-3 years process improvement experience required.
• Minimum 3-5 years of hospital experience required.
• Active RN license, if applicable.
• Proficient with Word, Excel, and PowerPoint.
• Proficient in use of databases (e.g. MIDAS) and electronic data warehouse.
• Data analysis skills.
• Possess excellent verbal and written communication skills.
• Self-directed and highly motivated with problem solving abilities.
• Broad knowledge of hospital systems and standards of care;
• Strong working knowledge of team development, functions and group dynamics;
• Knowledge of adult learning principles;
• Ability and skills to facilitate performance improvement teams.
• Must have excellent organizational skills for process development and coordination;
• Strong interpersonal skills including the ability to interact well with all levels of staff, and motivate others;
• Proven strengths in organizational development and the capacity to handle diverse activities in a fast paced environment.

Nice To Haves

• 1-3 years of performance improvement preferred.
• Previous experience in the application of process improvement methodologies such as Lean or Six Sigma, PDSA/PDCA, data collection, data analysis and team facilitation skills preferred.
• If no PI experience, CPHQ is preferred within 3 years of hire.
• If the individual has at least 3 years of PI experience, CPHQ is required within 1 year of hire to position.

Responsibilities

• Act as an internal consultant for all levels of the hospital and serves as primary contact for assigned service lines/departments.
• Deploy the organization's quality improvement program using quality tools and methods, facilitation expertise, objective collaboration, and process improvement methods.
• Provide initial evaluation of local operations as assigned and develops prioritized action plans.
• Lead regular cadence of Lean model cell team meetings to maintain improvement of key metrics.
• Use data decision making tools to support organizational decisions and ensure regulatory compliance.
• Ensure best practices to identify opportunities for improvement and raise organizational performance.
• Work collaboratively with operational and medical staff leaders to implement strategies for process and outcome improvement.
• Knowledgeable about accreditation and certification standards; identifies gaps and supports survey processes and will support Peer Review processes as assigned.
• Provide updates as required to facility leadership or governance regarding process of initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees