This position is responsible for planning and project management, complex problem resolution, and advanced production support for the Bank's systems infrastructure. Provides expert guidance and mentorship on system technical support, maintenance, and enhancement. Leads the administration of software and hardware that supports customer sales and service applications. Installs, automates, and tests infrastructures for continuous improvement. Monitors overall systems performance to identify potential issues and tune appropriately. Addresses failed components or technical issues and provides resolution. Oversees the work of less experienced associates and serves as a technical resource to wider business unit.