Performance Consultant-Central New York

Healthy Alliance • Syracuse, NY

3d • $62,500 - $71,875 • Hybrid

About The Position

Life at Healthy Alliance At Healthy Alliance, our purpose is to improve health and empower the underserved. Every community has its own needs, affecting the health of those who live, learn, work, and play within them. Our network brings together organizations, big and small, to coordinate and collaborate so that all communities have reliable access to the resources they need. Why? Because every New Yorker deserves the same opportunity to be healthy. Designated as the Social Care Network (SCN) Lead Entity for the Capital Region, Central NY, and North Country under New York’s 1115 Waiver Amendment’s SCN & Health-Related Social Needs (HRSN) Program, we are responsible for ensuring that there is a seamless, consistent end-to-end process for HRSN screening, navigation, and the delivery of HRSN and other services to thousands of Medicaid Members. Transformative in nature, this novel Program will further sustain our mission of advancing health equity within and across historically marginalized communities. As a 2019-2024 Albany Business Review’s Best Places to Work and a 2021-2025 Modern Healthcare’s Best Places to Work in Health Care award recipient, we strive to maintain a culture wherein high-performing, mission-driven team members collectively work toward better health for all. Dedicated to promoting a culture built upon autonomy, mastery, and purpose, we believe our differences in strengths and perspectives play an integral role in propelling us forward, while our core values ground us, serving as the common thread that unites our team. Why You Should Join Healthy Alliance We offer amenities, professional development opportunities, events, and programming that support the interests of our teams while expanding and enriching our culture. Some of the benefits you can expect when you join Healthy Alliance include: Competitive compensation package Comprehensive insurance benefits available the 1st of the month after hire, including but not limited to medical, dental and vision, group short-term disability and life insurance with buy-up options, flexible spending and HSA company-contributed accounts, and more 401K with a company match Unlimited paid time off after 90 days of employment Company-sponsored training and certification opportunities Hybrid employer with flexible work schedules A workplace that values safety, respect, employee engagement, recognition, and diversity Salary range: $62,500 - $71,875 per year, commensurate with experience Who You Are The Performance Consultant (PC) is responsible for successful implementation and execution of terms identified under New York’s 1115 Waiver Amendment’s SCN & HRSN Program and contracts. PCs manage partners’ participation and performance through on-site and remote communication, on-site visits to conduct training, partner risk and needs assessments, and strategic development of performance plans to align partner performance with contract deliverables and Healthy Alliance’s Quality Plan. Two positions are available. We are looking to fill one position with someone who resides in Herkimer County and the other with someone who resides in Southern Onondaga County.

Requirements

• Bachelor's degree required. Degree in health, social services, or a related field preferred. Significant and relevant work experience may be accepted in lieu of educational experience.
• Minimum 2+ years of consulting, account management, health or business administration, social work, human service, or nursing experience preferred.
• Experience with clinical process improvement and performance improvement.
• Knowledge and understanding of social drivers of health and health-related social needs, community-based organizations (CBOs), clinical care settings, New York’s 1115 Waiver Amendment’s SCN & HRSN Program, Delivery System Reform Incentive Payment (DSRIP) program, and VBP.
• Experience with health systems and Managed Care Organizations (MCOs) preferred.
• Analytical thinker, able to plan for partner success and execute on deliverables.
• Ability to work independently to manage multiple partners and their activities with little to no supervision.
• Comfortable working in a fast-paced, dynamic environment while maintaining focus on key goals.
• Excellent organizational skills.
• Excellent oral and written communication skills.
• Demonstrated commitment to the values of diversity, equity, and inclusion.
• Knowledge of community social care resources.
• Ability to lead others in a team-based environment with dedication to supporting coworkers and partners.
• Strong working knowledge of Microsoft Office 365 Suites, in addition to technical and analytical skills to compile data for planning and reporting purposes.

Responsibilities

• Operate as the primary point of contact for all matters related to partner relations.
• Manage onboarding and training support for Healthy Alliance’s integrated network.
• Oversee partner contract and performance management.
• Collaborate with internal cross-functional teams to meet partner needs and ensure a positive partner experience.
• Hold regular on-site visits or virtual meetings with partners dependent on partner needs, including meeting with their executive team, to ensure understanding of their organization’s performance.
• Ensure the timely and successful delivery of Healthy Alliance solutions and services according to partner contracts.
• Conduct partner risk assessments and identify any barriers that impact contract deliverables and resolve issues, when appropriate.
• Identify partner needs and connect with appropriate Healthy Alliance stakeholders.
• Use Healthy Alliance tools and resources to inform partner communications and meetings.
• Track and communicate monthly partner performance to internal and external stakeholders.
• Exercise discretion and professional judgement to maintain project-specific timelines and communicate project expectations and timelines with internal and external stakeholders.
• Maintain current knowledge and understanding of Medicaid and local transformation, including New York’s 1115 Waiver Amendment’s SCN & HRSN Program, Waiver programs, Triple Aim, and value-based purchasing (VBP).
• Embody Healthy Alliance’s vision, mission, and goals.

Benefits

• Competitive compensation package
• Comprehensive insurance benefits available the 1st of the month after hire, including but not limited to medical, dental and vision, group short-term disability and life insurance with buy-up options, flexible spending and HSA company-contributed accounts, and more
• 401K with a company match
• Unlimited paid time off after 90 days of employment
• Company-sponsored training and certification opportunities
• Hybrid employer with flexible work schedules
• A workplace that values safety, respect, employee engagement, recognition, and diversity

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level