Performance Analyst

ROM TECHNOLOGIES INC • Clearwater, FL

5d • $80,000 - $90,000

About The Position

Provide visibility into how people perform against expectations. Translate data into insights that identify capability gaps and guide coaching and training interventions. Operate as a self-sufficient analyst who adapts quickly, learns new systems, and delivers enterprise-ready reporting that drives leadership decisions and business rhythm.

Requirements

• Bachelor’s degree or equivalent experience in Business, Analytics, or related field.
• 5–7 years of experience in data analysis, performance management, or business intelligence.
• Strong skills in CRM, BI dashboards, and reporting tools; ability to independently learn and master new systems.
• Experience creating and presenting executive-level reports (MBRs, QBRs, or similar).
• Analytical and systems-oriented.
• Quick learner who adapts to new tools and data structures.
• Able to simplify complex findings into actionable insights.
• Self-sufficient, detail-driven, and action-biased.

Responsibilities

• KPI Development and Management Establish baseline performance metrics such as conversion behaviors, adherence to scripts, time-to-contact, and SLA compliance. Expand into leading indicators that provide early warning signals of execution quality. Maintain the Performance KPI Dictionary as the enterprise standard for evaluating outcomes.
• Performance Reporting & Rhythm of Business (RoB) Build and deliver reports and dashboards aligned to ROMTech’s business rhythm, including Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs). Provide weekly performance updates showing directional movement in key metrics. Create clear analysis packs that inform leadership decisions and resource allocation.
• Root Cause Analysis Lead monthly RCA cycles to explain why performance gaps exist. Distinguish between issues caused by skill, knowledge, or process misalignment. Direct solutions toward the appropriate lever: coaching, training, or leadership action.
• Cross-Functional Partnerships Partner with Sales Ops for data capture and pipeline visibility. Align with Training/Quality for curriculum evaluation and performance measurement. Work with HR for competency standards. Engage leaders in Sales, RCM, Delivery, and Clinical functions for adoption and accountability.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level