Per Diem Patient Access Representative Associate
About The Position
Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Location: 200 State Ave, Faribault, MN 55021 Job Summary: Responsible for greeting and welcoming patients in person. Provides a standard registration process by collecting demographic and financial data and enter information into an electronic medical record. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Requirements
- 6+ months of customer service experience in an office/hospital setting
- Intermediate level of proficiency with Microsoft Office products
- Ability to work every 3rd Saturday & Sunday
- Ability to work every 3rd Holiday
- Ability to work on a per diem basis within any of the following shifts including weekends/holidays: Day Shift: 8.5-hour shift starting anywhere between 5:30am-10:30am Evening Shift: 8.5-hour shift starting between 2:30pm, 3:00pm or 7:00pm Night Shift: 11:00pm - 7:30am
- Ability to work standard daytime hours, Mon-Fri for the first 3 weeks after hire in alignment with the training schedule
- Must be 18 years of age or older
Nice To Haves
- Revenue Cycle experience
- General office experience
- Epic experience
Responsibilities
- Greets and welcomes patient in person
- Collects demographic and insurance information
- Checks in and interviews patients to complete appropriate paperwork
- Directs patient to their appointment or procedure
- Documents any issues and resolutions in electronic medical record
- Uses resources, tools and procedures to complete registration for complex accounts
- May assist in scheduling add-on appointments
- Verifies eligibility and benefits information for payers and interprets results focusing on complex billing situations
- Obtains cost information and explains information to patient if necessary
- Collects co-pay or deductibles
- Assists and counsel's patient with application process for available financial assistance programs
- Provides technical or functional direction for employees
- Uses resources, tools and procedures to complete accounts in assigned work queues
- Assist patients in completion of request for information forms and submits to appropriate department
Benefits
- In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
- No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives.
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What This Job Offers
Career Level
Entry Level
Industry
Insurance Carriers and Related Activities
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
