Per Diem Patient Access Representative Associate
About The Position
Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Location: River Falls Area Hospital – 1629 E Division St, River Falls, WI Job Summary: Responsible for greeting and welcoming patients in person. Provides a standard registration process by collecting demographic and financial data and enter information into an electronic medical record.
Requirements
- 6+ months of customer service experience in an office/hospital setting
- Intermediate level of proficiency with Microsoft Office products
- Ability to work on a Per Diem basis, within 1st shift, 2nd shift, or 3rd shift
- Ability to work standard daytime hours, Monday-Friday for the first 3 weeks after hire in alignment with the training schedule
- Must be 18 years of age or older
- Quality communication skills
- Dependability
Nice To Haves
- Revenue cycle experience
- General office experience
- Flexibility to occasionally work other shifts as business requires
Responsibilities
- Greets and welcomes patient in person
- Collects demographic and insurance information
- Checks in or interviews patient to complete appropriate paperwork
- Directs patient to their appointment or procedure
- May assist in scheduling add-on appointments
- Verifies eligibility and benefits information for payers and interprets results
- Obtains signatures from patients as needed
- Collects co-pay or deductibles and respond to questions regarding financial assistance programs available. Refers complex questions as needed
- Uses resources, tools, and procedures to complete accounts in assigned work queues
- Assists patient in completion of request for information forms and submits to appropriate department
- May gather medical record information from all departments for collection
Benefits
- comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
