Per Diem Client Services Specialist

UnitedHealth Group • Tampa, FL

18h • $16 - $25 • Remote

About The Position

This position is National Remote with per diem or as needed schedule. You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges. For all hires in Minneapolis, Virginia, Maryland, or Washington, D.C. area, you will be required to work in the office for a minimum of four (4) days per week.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
This position is Per‑Diem or as‑needed schedule between 8:00 AM and 8:00 PM EST. Candidates must have a flexible schedule and available to work up to 20 hours per week.
This will be on-the-job training and the hours during training will be during normal business hours, Monday – Friday.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

• High School Diploma/GED
• Must be 18 years of age OR older
• 2+ years of experience supporting clients, primarily via email with some phone interaction
• Working knowledge of Health Savings Accounts (HSAs) and/or Flexible Spending Accounts (FSAs)
• Proficiency with Microsoft Outlook and Excel
• Ability to work a per‑diem or as‑needed schedule between 8:00 AM and 8:00 PM EST. Candidates must have a flexible schedule and available to work up to 20 hours per week.
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
• Excellent written, verbal, and interpersonal communication skills
• Strong organizational and time management skills, follow-through and the ability to multi-task and meet deadlines
• Adapt to change and can learn quickly and grasp new instructions easily
• Ability to work under pressure and respond with urgency
• Must exhibit flexibility to work various shifts/overtime when needed
• Tracking and trending of incoming issues
• Ability to write procedural documentation based on recurring issues
• All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Responsibilities

• Handle routine client requests via phone and email including enrollment, eligibility, claims review, reporting requests and other general inquiries
• Collaborate between internal departments to ensure proper handoffs are made for research issues, as well as follow up to bring to completion
• Utilizes various internal systems to manage client requests
• Special projects and tasks, as needed
• Other duties, as assigned

Benefits

• a comprehensive benefits package
• incentive and recognition programs
• equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED