People Systems and Reporting Analyst

Lake Michigan Credit Union • Grand Rapids, MI

2d • Hybrid

About The Position

As part of the Human Resources Team, this position supports the day-to-day administration and continuous improvement of LMCU's people systems, with a strong emphasis on reporting and data insights for HR operations. The People Systems and Reporting Analyst partners with HR, Organizational Development, IT, and business stakeholders to maintain accurate employee data, provide employee support, assist with configuration and business process changes (within assigned permissions), and deliver recurring and ad hoc reports and dashboards that enable timely decision-making.

Requirements

• Bachelor's degree in Human Resources, Information Systems, or a related field (or equivalent combination of education and experience).
• Two to four years of experience supporting Workday (HR, Recruiting, Time Tracking, Benefits, Payroll, Learning) and/or HRIS administration, HR operations, or HR reporting.
• Demonstrated ability to partner effectively with internal IT owners on Workday security and complex configuration, including clear requirements handoffs, timely escalation, and validation of outcomes.
• Hands-on experience with Workday data and processes (e.g., worker/job/position data, supervisory organizations, business processes, security roles, reporting) and coordinating with IT or vendors on integrations and issue resolution.
• Proficiency with Excel and Workday custom reports; experience with calculated fields, dashboards, BI tools is preferred.
• Strong attention to detail, customer service mindset, and ability to communicate technical concepts clearly to non-technical users while maintaining confidentiality and appropriate data privacy practices.

Responsibilities

• Works with the People Analytics team to build, maintain, and support a portfolio of Workday reports and dashboards by gathering requirements, documenting definitions, validating results, and managing a basic intake process for reporting requests.
• Owns the recurring reporting cadence for assigned operational reports and helps standardize metric definitions and report logic.
• Provides data extracts to support business needs while ensuring appropriate controls, confidentiality, and data privacy.
• Serves as a subject matter expert for HR and OD stakeholder Workday questions and requests, completing research and escalating items that require security changes or complex configuration.
• Analyzes Workday configuration and current business processes and recommends updates and system changes and creates resources and job aids to reinforce consistent self-service and HR processes.
• Maintains HR data quality in Workday by monitoring data entry standards, performing regular audits and reconciliations (e.g., worker status, job/position data, supervisory organizations), and partnering with HR to correct issues and prevent recurrence.
• Creates and updates documentation for Workday procedures, data definitions, and process flows, and supports testing/QA for configuration and reporting changes (e.g., new custom reports and calculated fields) to ensure accuracy and consistency.
• Partners with internal IT and vendors to support Workday integrations and data feeds by assisting with data validation, monitoring, and issue triage, and escalating technical defects or changes to the appropriate IT owner.
• Participates in Workday biannual release activities by completing assigned regression testing, validating impacts to reports/dashboards and business processes, and documenting changes.
• Supports enhancements and implementations through requirements gathering, testing support, user communications, and training coordination.

Benefits

• weekly pay and retirement savings options
• comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees